IT Field Support Technician

The IT Field Support Technician will be required to travel between locations as needed to provide support and troubleshoot infrastructure and applications issues.

This role offers an opportunity to provide on-site technical support to our internal customers, as well as ensuring that our systems and networks are operating effectively. The IT Field Support Technician will be required to travel between locations as needed to provide support and troubleshoot infrastructure and applications issues.

KEY DUTIES & RESPONSIBILITIES include but are not limited to:  

• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve technical issues, both remotely and on-site.
• Train end-users in the use of hardware and software systems.
• Manage and track IT assets, including hardware and software inventory.
• Create and maintain documentation, including user manuals and support procedures.
• Collaborate with other IT teams to ensure that systems and networks are integrated effectively.
• Keep up to date with new technologies and IT support best practices and make recommendations for improvements.
• Support operations and incidents on applications and technological platforms, including support, maintenance, and updates

ACADEMIC & EXPERIENCE REQUIREMENTS:  

• Undergraduate / bachelor’s degree
• From 3-5 years of experience in IT support.
• Understanding of IT systems and troubleshooting HW and SW issues.
• Knowledge in configuring communication appliances such as firewalls, switches, routers, Access Points, to act as remote hands and/or L1 support.
•  Experience with remote support tools such as TeamViewer or Remote Desktop
• Experience with Windows, and virtual machine operating systems.
• Experience with server administration and a solid understanding of TCP/IP, DNS, and DHCP protocols.