INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) OFFICER

INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) OFFICER

JOB SPECIFICATIONS

INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) OFFICER

JOB SUMMARY

The ICT Officer plays a key role in ICT service delivery of the organization. The position provides support to the Information & Communications Technology (ICT) Department by contributing towards achieving the department’s goals for the Organization. This includes providing direct ICT support to the Organization’s end users in their use of the ICT resources, enabling the delivery of effective and secure and reliable ICT systems and contributing to development and implementation of ICT standards and policies.

RESPONSIBILITIES

• Provide principal support to onsite and remote end users; providing timely and quality responses to enquiries, issues and requests, ensuring a proper resolution and/or escalation.
• Be the principal liaison for: general computer support; software installations; license management; networks; printers; audio/video conferencing and mobile phone support; deployment of equipment; management of inventories.
• Propose improvements to the Organization’s ICT systems and work with the ICT Manager to integrate requirements.
• Support and assist other members of the ICT Department and provide cross functional support to other roles during absence and times of peak demand.
• Support and contribute to ICT-related tasks or projects through the implementation of appropriate technologies and solutions.
• Liaise with service providers, vendors and suppliers to provide quotations, products and services; ensuring the Organization receives value and all deliverables and warranties are met.
• Stay current and up-to-date with latest IS/IT systems, industry developments and threats.
• Creation of new users, end user training and development/updating of documentation.
• Participate in periodic security vulnerability assessments
• Co-Administer company systems including but not limited to: 
  • Servers and failover cluster
  • Active Directory and Domain Services
  • Firewalls and security devices
  • Network Architecture
  • IP Phones and PBX
  • Disaster recovery and business continuity systems
  • Actively monitor Cyber Security Defenses and perform maintaince and updates as required including reporting of exceptions and attacks to the network perimeter.

• Perform preventative maintenance duties on items of ICT hardware, including cleaning of equipment.
• Monitor and keep a log of all breakdowns and alterations to the network.
• Participate in other duties and projects under the direction of the ICT Manager

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Information Technology with a minimum of 3-5 years proven experience as an ICT Officer or any relevant certification with a minimum of 5 years proven experience.
• Understanding of software and hardware technologies along with an understanding of networking technologies.
• Experience with Microsoft Office suite, Windows Server 2016-2019 and desktop operating systems.
• Understanding of basic network and cyber-security concepts and best practices.
• Intermediate understanding of network architecture concepts (Routing, VLANS, DHCP/DNS, Common protocols).
• Familiarity with administering cloud-based services.
• Ability to conduct training on new technologies to non-technical staff.

SKILLS / PERSONAL ATTRIBUTES:

• Takes initiative.
• Good planning, time management, analytical, critical thinking, detail oriented, problem solving and organizational skills.
• Strong safety awareness.
• Exceptional verbal communication skills. 
• Excellent interpersonal skills and ability to effectively communicate with a variety of interdisciplinary teams and non-technical users.
• Honest, trustworthy and a high work ethic.
• Outstanding diagnostic, problem-solving and analytical skills
• Multitasking skills and ability to meet deadlines  
• Ability to work independently as well as in a team