IN-HOUSE CUSTOMER SERVICE/SALES REPRESENTATIVE

IN-HOUSE CUSTOMER SERVICE/SALES REPRESENTATIVE

• Receive orders from customers (via the phone, WhatsApp, website, or walk-in).The ability to influence others to accept ideas by using convincing arguments to create a win-win situation.
• Advice customers about the range of products and services offered.
• Generate quotations based on customers’ requirements.
• Generate the order sheet and forward it to production.
• Coordinate order flow with production and secure best ship time to meet customer due dates.
• Keep customers updated on the progress of their order.
• Arrange mutually agreeable times for installation and convey same to the installation & after sales department.
• Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.
• Collate customers ‘after sales service request and schedule mutually agreeable time with the Installation Department.
• Meet targets set by the Sales/Customer Service Manager.
• Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.
• All other task assigned.

 QUALIFICATION AND EXPERIENCE

• Minimum of 5 years’ experience within a Customer Services, manufacturing and retail Sales environment.
• Diploma, associate, or bachelor’s degree in business administration/marketing.

JOB POSITION REQUIREMENTS

• Well-developed communication skills, both written and verbal, withthe ability to liaise across all levels, both internally and externally.
• The ability to influence others to accept ideas by using convincing arguments to create a win-win situation.
• Effective at working with others to reach common goals and objectives.
• The ability to cultivate and establish strong relationships, internally and externally.
• Experience working within a busy customer service, fast paced and demanding environment, with the ability to work accurately and meet deadlines.
• Experience working within a manufacturing and retail environment.
• Highly customer focused and can demonstrate excellent communication and telephone skills.
• Demonstrate an understanding of customer service ‘Best Practice”.

We would like to thank all applicants, but only shortlisted candidates will be contacted.