ICT Technician

Our client in the Banking and Finance Sector is recruiting for an ICT Technician for their Couva location. Salary range: $8,000.00 - $11,500.00

Our client in the Banking and Finance Sector is recruiting for an ICT Technician for their Couva location.

Salary range: $8,000.00 - $11,500.00

Job Purpose:
Reporting to the Manager, Information and Communications Technology, the ICT Technician is responsible for maintaining several aspects of the company’s technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal network performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Job Duties:
• Administer network modifications, upgrades, and ICT projects.
• Install and configure software on computer systems.
• Install, configure and perform routine maintenance for Core Banking Software and associated databases.
• Maintain routing protocols and routing table configurations
• Install, modify and perform minor repairs to network equipment and cabling.
• Maintain hardware and software systems and resolve related problems.
• Perform routine system backups and recovery.
• Liaise with and provide training and support to end users and staff on computer and software operation and other issues.
• Track key metrics and Service Level Agreements (SLAs) and prepare reports for management.
• Assist in regular business continuity and disaster recovery tests.
• Develop and maintain an inventory of all hardware and software.
• Liaise with third-party hardware, software and technical support vendors.
• Manage and participate in projects as assigned and work with team members across the company to deliver project goals.
• Comply, review and enforce company policies and regulatory standards
• Present recommendations and justifications on hardware and software purchases for new technologies and projects
• Assist with developing operating and capital budgets
• Maintain software licensing
• Manage/co-ordinate ICT projects, including scheduling, research, planning, fulfillment, documentation and training
• Maintain, secure and update Active Directory, File and Print servers and permissions
• Provide after-hours support

Job Responsibilities:
• Deployment, monitoring, routine maintenance and upgrade of all ICT systems, including servers, core software, database, network hardware, storage, backup, telephony systems, network devices, desktops, laptops, and peripherals.
• Network infrastructure support to ensure full connectivity within branches and remote connectivity between branch locations and to the Internet, including monitoring of communication systems, troubleshooting issues with site cabling infrastructure and configuration / maintenance of network hardware as directed.
• Desktop software management, including installation and configuration of general purpose end-user desktop software, provisioning of core line of business applications, maintenance of a standard software environment and end-user support for all desktop applications.
• Helpdesk support, including receiving ICT support requests from end users, logging, participating in and managing the incident response process until full resolution.
• User account management, including user account creation, password resets, and granting/revoking system access.
• End user training on procedures, software or technologies relevant to line of business applications and core job functions.
• Monitor network activities and usage to ensure conformance with established network policies, procedures and standards and company objectives.
• Assist in network modeling, analysis, planning, and coordination.

Health & Safety:
• Report any hazards which are identified to the relevant person/persons.
• Ensure the application of and adherence to established HSE measures and procedures to ensure the well-being of all Employees and Members.

Job Education and Experience:
• Diploma in the field of Information and Communications Technology or equivalent work experience.
• A minimum of three (3) years’ experience in a technical support role.
• Excellent technical knowledge of networking, computer hardware and software.
• In-depth knowledge of Microsoft technologies, including Microsoft Office, Windows 7/8, Windows Server, Exchange Server and SQL Server, is preferred
• Hands-on hardware and software troubleshooting experience.
• Familiarity with programming languages, web and mobile technologies

Key Competencies:
• Ability to manage work to meet deadlines
• Demonstrates maturity, confidence and patience
• Possesses strong interpersonal, communication and organisational skills
• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Special

Job Abilities and Aptitudes:
• Adaptability – Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations.
• Problem Solving – Ability to identify a problem, gather pertinent information and break the problem into manageable segments for resolution.
• Managing Change – Embrace change and see change as opportunity.
• Oral/Written Communication – Must be able to communicate thoughts clearly, both orally and written. Must be able to communicate throughout the organization and to all levels of staff.
• Time Management – Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.