ICT Infrastructure Officer

ICT Infrastructure Officer

Job Purpose:     

Under the leadership and direction of the Manager – ICT Infrastructure & Technical Support, the ICT Infrastructure Officer is responsible for configuring, installing, maintaining, and repairing WAN/LAN subsystems and servers for the Agency. The duties also include providing information, direction and/or recommendations regarding server, switches, etc. installations and configurations; resolution of system and network operational issues; and providing technical support to the agency’s stakeholders.

Key Outputs:

• Operating systems, servers and related ICT Infrastructure equipment installed, configured and maintained
• Malfunctioning systems troubleshooted
• Operating systems and related ICT Infrastructure equipment repaired
• ICT Infrastructure processes documented and maintained
• Annual/Quarterly/Monthly/Periodic Reports prepared
• Technical advice and interpretation provided
• Individual Work Plan developed

Key Responsibility Areas:

Managerial/Administrative Responsibilities

• Participates in the development of the Division’s Corporate/Operational Plans, Budget and Individual Work Plans;  
• Prepares reports to the Manager ICT Infrastructure & Tech. Support, Senior Executives and other relevant stakeholders;
• Represents the NEPA at meetings, conferences, workshops and seminars;
• Prepares reports and project documents as required; 
• Prepares and delivers ICT Infrastructure (systems administration) presentations as needed;
• Supports and maintains customer service principles, standards and measurements.

Technical/ Professional Responsibilities

 Participates in the development, implementation and maintenance of policies, procedures for ICT Infrastructure/systems administration;

• Supports major cross-section of networking systems (e.g., remote access systems architecture, network core, building and departmental networks, wide area connectivity);

• Administers systems and servers related to the agency’s LAN and WAN (e.g. email systems, accounts, workstation ID, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users;

• Contributes to the configuration of on-site network systems (e.g. servers, routers, network security, etc.) for the purpose of ensuring efficient operations;
• Installs network (client and server) software on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining agency’s network systems;
• Performs installation, configuring and maintaining operating systems and equipment (e.g. switches, routers, servers, etc.) for the purpose of meeting agency’s network systems requirements;
• Prepares a variety of materials (e.g. procedures, system level documentation, reports, etc.) for the purpose of documenting activities, providing written reference and/or conveying information;
• Troubleshoots malfunctions of network hardware within the agency’s local and wide area networks (e.g. servers, network connections, etc.) for the purpose of resolving operational issues and restoring services;
• Serves as a technical resource to the agency’s staff for the purpose of providing information and/or advice regarding active or planned ICT projects;
• Repairs operating systems and network equipment (e.g. servers, data communications hardware, lines, modems, network devices, switches, routers, etc.) for the purpose of maintaining equipment in a safe and functional operating condition;
• Monitors a variety of computer systems and functions (e.g. WAN/LAN connections, network traffic, performance, etc.) for the purpose of ensuring that agency’s computer systems are secure and resources are utilized effectively;
• Researches a variety of topics (e.g. trends, hardware, etc.) for the purpose of recommending procedures and/or purchases;
• Advises senior management on the needs and configuration of new hardware purchases for the purpose of ensuring the agency’s ICT Infrastructure purchases are value for money;
• Collaborates with a variety of internal and external stakeholders (e.g. business analysts, software engineers, users, etc.) for the purpose of providing and/or receiving information and ensuring programme and project success;
• Manages assigned work activities and/or projects for the purpose of providing guidance and support to other staff and to ensure completion of projects within established guidelines;
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions;
• Responds to inquiries from a variety of sources (e.g. senior executives, staff, vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support;
• Keeps abreast of changes and new developments in ICT Systems Networking and provides evidence-based recommendations.

Human Resource Responsibilities

• Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
• Assists with the preparation and conducts presentations on role of Division/Unit for the Orientation and Onboarding programme.
• Demonstrates and upholds the Agency’s core values in personal and professional behaviours to minimize reputational risks and maintain the corporate image of the Agency.

Other Responsibilities

• The incumbent may, from time to time be assigned duties not specifically outlined within the job description but are within the capacity, qualifications and experience normally expected from a person occupying this position.

Authority

• The incumbent is authorized to:

-      Recommends ICT infrastructure system strategies and programmes.

Performance Standards:

• Operating systems, servers and related ICT Infrastructure equipment installed, configured and maintained in accordance with set standards, instructions and timeframes;
• Malfunctioning systems troubleshooted in accordance with industry standards, service level agreements and timeframes;

• Operating systems and related ICT Infrastructure equipment repaired in keeping with the established Service Level Agreement, standards and timeframes;
• ICT Infrastructure processes documented and maintained in accordance with relevant standards and timeframes;
• Technical advice and recommendations provided are sound and supported by qualitative/quantitative data;
• Annual/Quarterly/Monthly performance reports are prepared in accordance with agreed format, are accurate and submitted on time;
• Individual Work Plans developed in conformity to established standards and within agreed timeframes;
• Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with staff.

Internal and External Contacts  (specify purpose  of significant contacts ):

(i)           Internal Contact (required for the achievement of the position's objectives)

(ii) External Contact (required for the achievement of the position's objectives)

Working Conditions

• Work will be conducted in an office outfitted with standard office equipment and specialized software.
• The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
• Will be exposed to dust, dirt and confined spaces in performing infrastructure installation and maintenance activities;
• Will be required to endure the following physical demands: occasional lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity;
• Will be required to travel locally to perform ICT infrastructure and security functions at outstations and to attend conferences, seminars and meetings.

Required Competencies

• Good knowledge of LAN, WAN, and WLAN design and implementation;
• Good Knowledge of network capacity planning, network security principles, and general network management best practices;
• Good technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches, firewalls, remote access, DNS, VLAN, DSL, and Ethernet;
• Good hardware troubleshooting experience and network monitoring and analysis software;
• Good Knowledge about testing tools and procedures for voice and data circuits;
• Sound knowledge in defining organisational information security requirements;
• Ability to identify and analyse information security risks;
• Sound knowledge of user access control system to prevent unauthorized access, modification, manipulation etc.;
• Demonstrates sound personal and professional integrity, reflecting high ethical and moral values;
• Good Knowledge of GOJ ICT systems (existing and emerging);
• Good verbal and written communication skills, with the ability to deliver presentation with tact, clarity, enthusiasm and accuracy to widely varied audiences;
• A high level of initiative and self-motivation;
• Demonstrated interpersonal and negotiation skills.

Minimum Required Education and Experience

• Bachelor’s Degree in Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, Information Technology or a related discipline;
• Three (3) years related experience.

 OR

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification or CompTIA Network+ certification or related Networking certification;
• Three (3) years related experience.

OR

• NVQJ Level 5 in Computing, Computer Science, ICT, Management Information Systems, Computer Engineering, Information Technology or a related discipline;
• Three (3) years related experience.