I.T Technical Support Officer

Mother's Enterprises Limited is seeking to identify a suitable and qualified individual to join its Information Technology Team in the position of I.T Technical Support Officer.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, POS, and peripheral device issues.
• Diagnose and resolve LAN/WAN connectivity, Wi-Fi, and network infrastructure problems.
• Install, configure, and maintain workstations, operating systems, and applications.
• Support POS systems and related equipment across MFG locations.
• Monitor and maintain IT equipment, network devices, and system performance.
• Assist with IT infrastructure upgrades, installations, and deployments.
• Document support issues and resolutions through the IT helpdesk system.
• Provide on-site and remote technical support to employees.
• Ensure adherence to IT security and company policies.

Requirements/Technical Competence:

• Strong knowledge of:
• Windows operating systems
• Computer hardware troubleshooting
• Networking (TCP/IP, DHCP, DNS, Wi-Fi)
• Printers and peripherals

• Experience supporting POS systems and network infrastructure is an asset.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.
• Ability to work weekends and public holidays
• Ability to work independently and manage multiple support requests.
• Holder of valid driver’s license due to travel between locations.

Experience & Qualification

• Industry standard certification (A+, Network +, etc), Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2–4 years experience in IT technical support or helpdesk environments

Only Shortlisted applicants will be contacted