Human Resources Administration Manager

We are looking for a highly motivated, detail-oriented, and people-focused Human Resources & Administration Manager to lead our HR function.

Company Overview:

Our group of companies specializes in the production and retail of premium coffee and chocolate products.  With a growing network of cafes and an expanding market presence, we are committed to delivering an exceptional customer experience, promoting sustainable practices, and fostering a supportive work environment. As we continue to expand, we are looking for a highly motivated, detail-oriented, and people-focused Human Resources & Administration Manager to lead our HR function.

Position Summary:

The Human Resources & Administration Manager will oversee all HR-related functions across our coffee and chocolate businesses, ensuring a productive, fair, and compliant workplace. This position will focus on driving talent management, employee engagement, organizational development, and policy enforcement. The ideal candidate will be a strategic partner to management while maintaining a hands-on approach in a dynamic, multi-location environment.

Key Responsibilities:

1. Talent Acquisition & Onboarding

• Develop and implement strategies to attract and recruit top talent for all positions, from baristas and cafe staff to administrative and production roles.
• Conduct the full recruitment process: posting job vacancies, screening resumes, conducting interviews, selecting candidates, obtaining references, issuing job letters, etc.
• Oversee the onboarding process, ensuring new hires have a smooth integration into the company culture.

2. Employee Relations & Engagement

• Serve as the primary point of contact for employees regarding HR concerns, grievances, and workplace issues.
• Arrange external Counseling programmes for staff (eg Family Life Ministries) where necessary
• Promote a positive and inclusive workplace culture, focusing on employee engagement, morale, and retention.
• Conduct regular employee feedback surveys and implement action plans to address concerns and improve job satisfaction.

3. Compensation & Benefits

• Manage payroll administration, ensuring timely and accurate processing for all employees.

• Administer the employee benefits programmes - staff loans, insurance, uniforms, etc.
• Recommend compensation structures and employee benefits programs that are competitive and aligned with industry standards.

• Ensure compliance with local labour laws and regulations regarding employee pay, benefits, and working conditions.

4. Training & Development

• Identify and implement training programs that enhance employee skills, knowledge, and career development.
• Arrange necessary training programs for relevant licences, eg. Food Handlers Permit
• Create development plans for high-potential employees, fostering internal growth and succession planning.
• Manage leadership development initiatives to support the growth of future leaders within the company.

5. Performance Management

• Lead the performance review process, providing guidance to managers on setting goals, giving feedback, and conducting evaluations.
• Develop and implement strategies for recognizing high performance and addressing areas of improvement.
• Work with department heads to create tailored performance improvement plans where necessary.
• Prepare for and conduct disciplinary hearings and handle all grievance processes in keeping with the company’s policies and local labour laws

6. Policy and Compliance

• Ensure adherence to Jamaican labor laws and company policies, conducting regular audits to maintain compliance.
• Update and enforce company policies regarding health and safety, workplace behavior, and ethical standards.
• Prepare reports and documentation as required for labor relations or government compliance.

7. Administrative Management

• Oversee general administrative functions, including office supplies, facilities management, and supporting office needs.
• Liaise with third-party service providers (e.g., insurance, benefits providers, etc.) to ensure efficient operations and services.

8. Health & Safety

• Ensure compliance with occupational health and safety regulations, including proper training and documentation for staff.
• Coordinate health and safety programs and initiatives, ensuring employee well-being is a top priority.

Qualifications:

• Education:
  Bachelor’s degree in Human Resources, Business Administration, or related field. A professional HR certification (e.g., SHRM, CIPD) is a plus.
• Experience:
  Minimum of 5 years of experience in human resources management, with at least 2 years in a managerial role. Experience in hospitality, retail, or food manufacturing industries is highly desirable.
• Skills:
• Strong knowledge of Jamaican labor laws and regulations.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proven ability to build positive relationships at all levels of the organization.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficient in MS Office Suite and HR software (e.g., payroll systems, HRIS).
• Personal Attributes:
• Empathetic and approachable with a high degree of integrity.
• Adaptable, with the ability to work in a dynamic and evolving environment.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure while managing multiple priorities.

Working Conditions:

• Full-time, with occasional flexibility required to support various locations across Jamaica.
• Occasional travel may be required to visit different cafes, production facilities, or corporate offices.
• Competitive salary with performance-based bonuses and benefits package.