Human Resource Manager

Human Resource Manager Role

About Us

Smart Mobile Solutions helps businesses of all sizes—from large companies to small startups—simplify their technology needs. We are a full-service ICT Company that provides everything from devices and tech support to digital solutions that help companies work smarter and grow faster. Whether you’re upgrading your tech, optimizing your operations, or expanding your digital presence, we’ve got the experience and tools to make it happen, so you can focus on your business. Join us and be part of a team that delivers innovative solutions to drive real business growth. We pride ourselves on being solutionists! Visit us at www.smsja.com to learn more.

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Our commitment to you:

We’re looking for a forward-thinking Group Human Resources Manager to lead our people and culture strategy across Jamaica and our Miami regional office. This is not a “traditional HR” role—it’s a chance to shape how we attract, develop, and retain top talent while driving a high-performance, inclusive, and future-ready workplace. You’ll play a critical role in building an environment where our teams feel empowered to innovate, grow, and make an impact.

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What You’ll Do

• Lead with Impact – Partner with senior leadership to design and deliver HR strategies that align with business goals across multiple divisions. 
• Grow Talent – Drive recruitment, onboarding, and succession planning that ensures we bring in the best and help them thrive. 
• Shape Culture – Champion employee engagement, wellness, and recognition initiatives that foster collaboration and innovation. 
• Elevate Performance – Lead performance management frameworks that build accountability and continuous growth. 
• Drive Inclusion – Embed Diversity, Equity & Inclusion (DEI) into our culture across both Jamaica and Miami operations. 
• Think Globally – Oversee HR compliance, policies, and practices across multiple jurisdictions while adapting to fast-changing workforce needs. Decide with Data – Use HR analytics and insights to inform decision-making and track progress.

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What we’re looking for:

✔ Bachelor’s degree in Human Resources, Business, or a related field (Master’s or HR certification is a plus).

✔ 7–10 years of progressive HR leadership experience, ideally in ICT, technology, or multi-division organizations.

✔ Proven success managing HR across multiple markets/jurisdictions (Caribbean/US experience a plus).

✔ Strong knowledge of Jamaican employment law (US labor law familiarity an asset).

✔ Exceptional communication, relationship-building, and problem-solving skills.

✔ A passion for people, culture, and driving business success through innovative HR practices.

✔ HR certifications such as SHRM-SCP would be considered an asset.

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Why you’ll love working at Smart Mobile Solutions (SMS):

Be part of a fast-growing ICT leader shaping the digital future. Work with diverse teams across multiple business divisions and regions. Lead strategic initiatives that directly impact business success. Enjoy a people-first culture where innovation, collaboration, and growth are celebrated. Competitive compensation, benefits, and opportunities for professional development.