Human Resource Generalist
ContactPoint 360
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 29/05/2026
- HRM
The HR Generalist is responsible for performing HR-related duties on a professional level and works closely with management in supporting designated business units.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.
From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.
This is where potential turns into progression. welcome home.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video:
https://youtu.be/AsPjX-5uyQQ
Job Description: Human Resource Generalist
Job Title: Human Resource Generalist
Department: Human Resources
Reports To: HR Manager / Director of Human Resources
Position Summary:
The Human Resource Generalist assistswith the administration of the day-to-day operations of the human resources functions and duties. The HR Generalistis responsible for performing HR-related duties on a professional level and works closely with management in supporting designated business units. This role carries out responsibilities in several functional areas including employee relations, benefits of administration, performance management, and compliance.
Key Responsibilities:
1. HR Operations & Administration
Act as the primary HR contact for employees across shifts
Handle attendance issues, grievances, and disciplinary actions
Coordinate disciplinary hearings
Provide policy interpretation guidance to employees
Conduct or assist in conducting timely investigations
Support investigations and ensure consistency in decision-making
Promote a positive, engaging work culture in a high-pressure environment
Maintain accurate employee records in HRIS systems
2. Attendance, Attrition & Retention Management
Monitor attendance, absenteeism, and attrition trends
Partner with operations on action plans to improve retention
Conduct exit interviews and analyze feedback
Assist in engagement initiatives to improve employee satisfaction
3. Compensation & Benefits Administration
Support payroll inputs (attendance, overtime, incentives, shift allowances)
Assist employees with benefits enrollment and queries
Administer incentive and reward programs typical in BPO environments
4. Compliance & Policy Enforcement
Ensure compliance with industrial relations, internal policies, and BPO regulations
Enforce policies related to attendance, conduct, and performance
Support audits and ensure documentation meets compliance standards
5. Training & Engagement Programs
Coordinate ongoing training (soft skills, customer service, compliance)
Support employee engagement activities (recognition programs, events)
Partner with Training & Quality teams to identify skill gaps
Qualifications & Requirements:
Bachelor's degree in Human Resources, Business Administration, or related field
2–4 years of HR experience, preferably in a BPO/contact center environment
Experience with high-volume recruitment is highly preferred
Knowledge of industrial relations and shift-based workforce management
Key Competencies:
High-volume workload management
Data-driven decision-making (attrition, attendance analysis)
Strong communication skills (verbal & written)
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I
