Housekeeping Supervisor

Job Summary:

The Housekeeping Supervisor oversees the day-to-day operations of the housekeeping department. They are responsible for ensuring cleanliness, sanitation, and maintenance of guest rooms, public areas, and back-of-house facilities. The supervisor leads a team of housekeeping staff, coordinates cleaning schedules, and maintains high standards of hygiene and customer service.

Key Responsibilities:

• Supervise, train, and support housekeeping staff including room attendants, cleaners, and laundry personnel.

• Inspect guest rooms, public areas, and back-of-house to ensure cleanliness and compliance with hotel or facility standards.

• Assign daily duties to staff and ensure schedules are followed efficiently.

• Report maintenance issues or safety hazards to the appropriate department.

• Ensure all cleaning equipment and supplies are properly used and maintained.

• Monitor inventory levels of cleaning supplies and linens; order replacements as needed.

• Respond promptly to guest requests, complaints, and other issues related to housekeeping.

• Ensure adherence to health and safety standards, including proper use of PPE and chemicals.

• Prepare performance reports and assist in evaluating staff performance.

• Ensure compliance with organizational policies and standard operating procedures (SOPs).