Housekeeping Manager

We are looking for a Housekeeping Manager to join our leadership team at Royalton Hotels & Resorts, ensuring the highest standards of cleanliness, service, and operational excellence across our guest rooms and public areas.

We are looking for a Housekeeping Manager to join our leadership team at Royalton Hotels & Resorts, ensuring the highest standards of cleanliness, service, and operational excellence across our guest rooms and public areas.

At Royalton Hotels & Resorts we are epic people.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.

The Housekeeping Manager is responsible for:

• Leading the daily operations of the Housekeeping Department, ensuring exceptional cleanliness, presentation, and service consistency in guest rooms, suites, villas, public spaces, and back-of-house areas.
• Overseeing staffing schedules, task assignments, and productivity standards to meet operational needs while maintaining efficiency and quality.
• Ensuring all cleaning procedures, safety protocols, and brand guidelines are consistently applied and complied with across all housekeeping functions.
• Managing departmental budgets, cost controls, inventory levels, and the procurement of supplies, linen, guest amenities, and equipment.
• Supervising, training, and developing housekeeping supervisors, room attendants, and public area teams, fostering a culture of excellence, teamwork, and high performance.
• Conducting regular inspections of rooms, public areas, and common spaces, ensuring readiness for guest arrivals and alignment with brand standards.
• Partnering with Front Office, Maintenance, and other operational departments to support seamless room turnover, guest satisfaction, and rapid issue resolution.
• Implementing and monitoring quality audits, productivity KPIs, and cleanliness metrics to ensure continuous improvement.
• Managing laundry operations, linen control, and equipment maintenance to guarantee consistent quality and cost efficiency.
• Responding promptly to guest inquiries or service recovery needs related to room cleanliness, amenities, or housekeeping services.

The ideal candidate has:

• Minimum 5 years of experience in Housekeeping leadership roles within luxury hotels or high-volume resorts.
• Proven expertise in room inspections, cleaning standards, laundry operations, and large housekeeping team management.
• Strong organizational and time-management skills, with the ability to coordinate complex operations and meet demanding turnaround times.
• Experience managing departmental budgets, inventories, and operational KPIs.
• Excellent leadership abilities with a guest-centric mindset and a strong commitment to service excellence.
• Knowledge of safety protocols, chemical handling procedures, and environmental hygiene standards.
• Ability to manage pressure, solve problems effectively, and maintain high standards in fast-paced environments.

Don’t miss the opportunity to join one of the most dynamic and fast-growing all-inclusive resort brands in the Caribbean.