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Etech Global Services LLC

Hiring Customer Service Agents - 600 per hour + Free Lunch in Training + Free Transportation

Etech Global Services LLC

  • Hanover / St. James / Trelawny
  • Not disclosed
  • Permanent full-time
  • Updated 06/01/2026
  • Jamaica Recruiters
Apply Now

Excellent Written & Verbal Communication Can work Independently and as a Team Player

We are growing and we need you!!

 

"Come and join our dynamic Servant Leadership team at Etech Global Services !!!!!!!!!!

 

WALK-INS are Allowed!!!!!!!!!!!!!

 

Shift:- 8AM-5PM - Monday - Friday, WEEKENDS OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

 

What you will be doing:-

 

  • Extremely compassionate
  • Handle incoming calls
  • Handle bill payments
  • Collecting customer information and analyzing customer needs.
  • Candidate must be able to multitask, display active listening skills. Resolve customers issues in a timely manner. Navigation – multiple systems and policies will be used, so agents should be tech-savvy.
  • Resolve product or service problems by clarifying the customer's          complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Clear and Effective communication skills in English including active listening and conversational skills.
  • Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
  • Effective Organizational Skills
  • Agents need to deescalate multiple calls in a row
  • Ideal candidates should display patience and should be focused
  • Strong empathy skills
  • Be courteous and display soft skills when applicable
  • Computer proficiency skills with a minimum 25 WPM typing speed

 

Requirements

• Working knowledge of Operating Systems like Microsoft Windows 10/11 and basic understanding of Internet fundamentals  

• Minimum of 3 CXC subjects including Mathematics and English Language.  

• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.  

• Proficient in Customer Service  

• Experience of at least 2+ years in an Operations Center, or in outsource management in the service industry  

• Effective problem-solving and decision-making skills  

• Ability to access and research multiple sources of data.  

• Strong attention to detail  

• Able to work in a team-oriented and fast paced environment.  

• Flexible to work any assigned Shift Monday - Friday not including weekends and public holidays.  

• No CXC a minimum of 6 months - 1 year Call Center experience is needed in customer service Voic

1. Upload your updated resume.

2.Whatsapp Us your full name stating that you are registering for the Onsite Interview @876-318-1326

3. You must pre-register in order to attend the interview, no exceptions will be made if you do not pre-register.

 

Take the following documents with you:-

  • TRN
  • NIS
  • 2 Passport Size Photo
  • Updated Resume
  • Valid Identification
  • Certificates/Proof Of Qualifications
  • NCB/BNS Account Information 

 

WHAT WE OFFER

• Tuition Reimbursement

• Employee Referral Program

• Health and Life Insurance Benefit

• Free Shuttle Service from office to the center of Montego Bay/ SAV, Lucea & Falmouth 

• Leadership Program

• Paid Training

• Career Advancement Program

• Bonuses and incentives based on campaign

• Monthly Rewards and Recognition

• Opportunity to participate in Monthly Give Back Initiatives for the           Community

• Monthly employee engagement activities

 

We are located at:-
 
1 Mangrove way,
Freeport Freezone,
Montego Bay, St. James, Jamaica

Ref: Onsite - Customer Service Agents
Apply Now

Etech Global Services LLC

Etech Global Services LLC

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