Helpdesk Administrator

The ideal candidate will provide internal support to employees who are experiencing any procedural or operating difficulty with the use of IT hardware, applications and services.

Qualifications and Experience:

• Associate Degree in Computer Studies or Information Systems.

• CompTIA A+ (Certification) would be an asset.

• CompTIA Network+ (Certification) would be an asset.

• One (1) year experience in a computer lab/helpdesk environment dealing with hardware, software, network troubleshooting and basic system functionality.

Specific Knowledge (however acquired) Required to Start:

• Sound knowledge of both Windows client operating systems.

• Sound knowledge of client server networks.

• Sound knowledge of IT Help Desk operation/ticketing system and remote control.

• Good customer service orientation.

Required Skills and Specialized Techniques:

• Sound diagnostic, analytical and problem solving skills.

• Ability to multitask.

• Ability to research solutions or information regarding technical issues

Responsibilities and Duties:

•     Installs, configures and maintains the hardware and software of the information system of both the head office and remote business offices.

•    Collects and analyses data to assist in decision making.

•    Assist with the procurement of hardware and software products and peripheral devices by the IT Department.

•    Conducts hardware diagnosis to isolate and resolve problems.

•    Update IT Asset Listing and perform audits to identify assets at near end of life or that needs replacement due to damage etc.

•     Perform daily backups and verification of all activities.

•      Ensures that problems reported by users are dealt with promptly.

•    Work on projects as is assigned.

We thank all applicants for their interest in the position;  however, only shortlisted candidates will be contacted

PLEASE CLICK THE LINK BELOW TO APPLY

Help Desk Administrator