Help Desk Administrator

Help Desk Administrator

• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system.
• Monitor and respond to help desk requests during assigned shifts.
• Troubleshoot hardware, software, network, and system issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
• Maintain accurate documentation of issues and resolutions in the ticketing system.
• Perform routine system checks and maintenance tasks during off-peak hours.
• Support onboarding/offboarding processes during night/weekend shifts.
• Ensure compliance with IT policies and procedures.
• Collaborate with day-shift IT staff for seamless handovers.

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a help desk or technical support role.
• Strong knowledge of Windows/Mac OS, Office 365, and common enterprise applications.
• Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., Zendesk, Jira).
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Willingness to work night shifts and weekends consistently.

• Experience in a 24/7 support environment.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

• Schedule: Night shifts (3 PM – 12 AM) and weekends (Saturday & Sunday).
• Flexibility may be required based on business needs.
• Must be able to lift up to 30lbs

• Competitive compensation and shift differential.
• Opportunity to work with a dynamic IT team.
• Growth and learning opportunities in a fast-paced tech environment.