Healthcare Scheduling & Patient Support Representative (Onsite)

At Carenet, we believe great healthcare starts with human connection. We foster a culture built on collaboration, creativity, and innovation—where team members are trusted, supported, and empowered to grow. If you are passionate about helping patients navigate their healthcare journey and thrive in a fast-paced, people-focused environment, this onsite opportunity may be a great fit.

This role is ideal for someone who brings empathy, attention to detail, and a strong sense of accountability to their work, and who enjoys being part of a collaborative, in-office team.

What You’ll Do

As a Healthcare Scheduling & Patient Support Representative, you will play a critical role in ensuring patients receive timely, accurate, and compassionate support.

Patient & Scheduling Support

• Schedule radiology and other healthcare appointments accurately and efficiently
• Respond to patient and customer inquiries in a timely, professional, and empathetic manner
• Serve as a trusted point of contact for patients, patient representatives, providers, and pharmacies
• Document all interactions clearly and accurately within designated systems

Problem Solving & Service Excellence

• Research patient issues thoroughly and identify practical, patient-focused solutions
• Quickly build trust and rapport while maintaining professionalism and confidentiality
• Advocate for patient needs while following established healthcare and compliance standards
• Maintain high quality and consistency while managing multiple priorities

Operational Effectiveness

• Work across multiple systems, including Carenet CRM, client CRMs, Microsoft Teams, Outlook, and other tools
• Adjust workflows and behaviors as priorities and volumes shift
• Participate in coaching sessions and actively apply feedback to improve performance
• Cross-train on additional clients or services as needed
• Perform other related duties as assigned

• What We’re Looking For

  • 5 CXC passes, High School diploma, GED, or equivalent
  • Six months or more of general business or customer service experience (healthcare experience preferred)
  • Ability to type a minimum of 35 words per minute
  • Working knowledge of Windows-based systems and Microsoft Outlook, Word, and Excel
  • Strong problem-solving skills and attention to detail
  • Ability to manage multiple tasks in a fast-paced environment
  • Flexibility, reliability, and openness to coaching and feedback
  • Respect for diverse cultures and a strong commitment to following policies and procedures

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  Why Join Carenet

  • Work onsite with a collaborative and supportive team
  • Be part of a mission-driven organization focused on improving healthcare experiences
  • Opportunities for learning, cross-training, and professional growth
  • A role where empathy, integrity, and accountability truly matter