Head - ICT

LIAT (2020) Limited seeks a team‑oriented, customer‑focused Head of ICT to manage the airline’s infrastructure, align IT with strategic goals, lead solution deployment, and ensure compliance with policy and data legislation.

Job Title: Head – ICT
Company: LIAT (2020) Limited
Department: Information & Communication Technology (ICT)
Reports To: Chief Executive Officer
Location: Antigua & Barbuda

About LIAT (2020) Limited:
LIAT (2020) Limited is an innovative and dynamic start-up airline on a mission to connect the sub region with the rest of the world, disrupting the regional aviation industry by providing affordable and efficient travel solutions. Committed to delivering a seamless and exceptional flying experience, we prioritize sustainability and profitability. As we embark on this exciting journey, we are seeking a team-oriented, customer-focused Head – ICT to oversee all aspects of our ICT infrastructure, in support of our operational strategy, driving growth and ensuring success.

Our Company Culture:
Recognising that our employees have choices, we place a strong emphasis on creating and maintaining a positive working culture. Our company thrives on a friendly and informal work environment where everyone, regardless of their position, is treated with respect and consideration. As Head – ICT you will play a crucial role in fostering this positive and supportive environment.

Job Summary:
LIAT (2020) Limited is in search of a team-oriented and customer-focused Head – ICT to be responsible for the overall management of the airline’s ICT infrastructure while ensuring alignment with the strategic objectives; spearheading development and deployment of new IT solutions, ensuring compliance with company policy and data management legislation.

Key Responsibilities

Team Leadership:
Develop and implement the airline’s ICT Strategy in alignment with business plans
Lead and develop the ICT team, supporting performance and compliance
Collaborate with leadership and HR to recruit, coach and manage staff
Promote a positive work culture and professional standards

Budget Management:
Develop, manage and control the ICT operational and capital budgets
Approve purchases and monitor project costs and reports

Strategic Focus:
Identify ICT trends and provide strategic solutions aligned with company objectives
Lead ICT change initiatives and provide evidence-based strategic advice

Operational Effectiveness & Business Continuity:
Document and maintain ICT policies and systems
Oversee and support all ICT-related projects and operations across departments
Ensure operational reliability through testing, monitoring, upgrades, and security
Maintain documentation and tracking of ICT assets and systems
Develop and maintain the Disaster Recovery Plan (DRP)

Customer Service/Management Reporting:
Monitor ICT service quality and oversee the helpdesk
Produce monthly and ad hoc ICT reports
Consult with stakeholders and vendors to assess and improve ICT needs

Stakeholder Management:
Build and maintain strong relationships with internal and external stakeholders
Provide senior leadership with timely updates and strategic ICT advice

Workplace Safety/Compliance:
Ensure IT team adheres to safety, compliance, and HR policies
Report hazards and promote a safe working environment

Qualifications, Experience, and Skills:
BSc. in Management, Information Technology or related discipline
MSc. in IT, E-Commerce, or related field preferred
Minimum five (5) years of IT management experience
Knowledge of airline IT systems and processes
Expertise in IT best practices, regulations, and security
Strong communication, analytical and project management skills
Leadership, emotional intelligence, and conflict resolution skills
Customer service-oriented and detail-focused

Benefits:
Competitive remuneration package
Opportunity to shape the strategic future of a revamped regional start-up airline
Exciting, collaborative, and innovative work environment

Note: This job description reflects the position as currently constituted. To support the company’s goals and ensure relevancy over time, periodic reviews will be conducted. LIAT (2020) Limited reserves the right to make reasonable adjustments in line with company objectives and grade, after consultation.