Head Guest Services Planning & Events

The Head of Guest Services, Planning & Events is the "Jazz Hands" of Necker Island owning the full guest journey from first contact through arrival, on-island experience, flawless departure, and exceptional aftercare, leaving guests wanting more."

Here’s what you need in your brief case:

Qualifications / Experience

 ❑ Minimum 3 Years supervisory or management experience in a 5* resort or property

❑ Extensive experience of Events and Reservations management

❑ Practice a hands-on approach

❑ Training in POS Systems- Infor

❑ Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills

❑ Bar or restaurant experience an advantage

❑ Strong accounting & Cash Handling skills essential

❑ Excellent written and verbal communication levels

❑ You must hold a valid driving license

❑ Experience of Guest Relations an advantage

❑ Overseas or Caribbean experience an advantage

Behaviours / Skills

❑ Excellent planning and organisational skills

❑ A passion for making exceptional holidays - makes experiences

❑ Anticipating guest needs ad facilitating the small touches that enhance the guest experience

❑ Out of the box thinker with creative flair

❑ Ability to motivate a team of people to work together

❑ Happy to be hands on

❑ High sense of responsibility with regard to safety issues

❑ Strong communication skills

❑ Works well and able to perform gracefully under pressure

❑ High degree of attention to detail

❑ Passion and pride in work

❑ Sense of fun

❑ Strong training and coaching skills

❑ Calm in emergency situations

❑ Resourceful approach – able to troubleshoot and manage complex logistical challenges in the event of a change of plan

❑ Excellent level of written English

❑ Able to work with and accommodate different cultures

❑ Able to perform gracefully under pressure

❑ Excellent guest contact skills/socially confident

What’s the gig?

 To create an amazing guest journey, ensuring every guest visit is planned to their highest expectations, and oversee everything from guest transfers to specialist activities and assistance during their stay. When the stay involves a special event, such as a birthday or a wedding, the Guests Services Manager is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.

Here’s the deal

 Package & Benefits

 ❑ Minimum 12-month contract (subject to work permit approval)

❑ Competitive Salary

❑ Up to 20% Bonus scheme

❑ 5.5 day working week

❑ 22 days paid holiday per year

❑ Accommodation provided

❑ Food Allowance

❑ Medical Cover

❑ Life Insurance

❑ Included in tips and gratuities

❑ Initial flights from country of residence (and return at end of contract)

❑ You get to work for the coolest brand in the world!