Head Butler

The Head Butler is responsible for overseeing the butler team to ensure the delivery of personalized, high-quality service to VIP guests and suites.

Job Title: Head Butler

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Diamond Club

Reports to: Diamond Club Manager  

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Job Summary:

The Head Butler is responsible for overseeing the butler team to ensure the delivery of personalized, high-quality service to VIP guests and suites. This role focuses on managing daily operations, training butlers, and maintaining exceptional guest satisfaction in line with Royalton Blue Waters' luxury standards.

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Key Responsibilities:

1. Guest Service Excellence:

• Lead by example in providing exceptional, personalized service to VIP guests.
• Anticipate guest needs and ensure all requests are handled promptly and professionally.
• Build strong relationships with guests, ensuring their stay exceeds expectations.

2. Team Management & Leadership:

• Supervise, train, and mentor the butler team to uphold service excellence.
• Develop work schedules, assign duties, and monitor performance.
• Conduct regular team meetings to communicate service standards and updates.

3. Operational Oversight:

• Coordinate with other departments (Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
• Manage VIP guest arrivals, departures, and special requests, ensuring all preferences are met.
• Handle guest complaints or service issues efficiently, aiming for immediate resolution.

4. Training & Development:

• Implement continuous training programs to enhance the skills and knowledge of the butler team.
• Provide coaching on luxury service standards, etiquette, and personalized guest care.

5. Administrative Duties:

• Maintain accurate records of guest preferences, service logs, and butler assignments.
• Prepare reports on team performance, guest feedback, and service improvements.
• Assist in managing inventory for butler amenities and supplies.

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Requirements:

• Minimum 3 years of experience in a luxury hospitality environment, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in English; additional languages are an asset.
• High level of discretion, professionalism, and attention to detail.
• Flexibility to work shifts, including weekends and holidays.

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Preferred Qualifications:

• Degree or certification in Hospitality Management or related field.
• Formal training in luxury service, etiquette, or related disciplines.
• Experience working in 5-star resorts or luxury hotels.

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Key Competencies:

• Guest-focused with a passion for delivering luxury experiences.
• Strong organizational and time-management skills.
• Ability to handle pressure and resolve conflicts effectively.
• Adaptability in a fast-paced, dynamic environment.