Head Butler & Butler Supervisor

The Head Butler is responsible for overseeing the butler team to ensure the delivery of personalized, high-quality service to VIP guests and suites. The Butler Supervisor is responsible for leading and coordinating the Diamond Club butler team to ensure premium, personalized service for VIP guests.

Job Title: Head Butler

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Diamond Club

Reports to: Diamond Club Manager  

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Job Summary:

The Head Butler is responsible for overseeing the butler team to ensure the delivery of personalized, high-quality service to VIP guests and suites. This role focuses on managing daily operations, training butlers, and maintaining exceptional guest satisfaction in line with Royalton Blue Waters' luxury standards.

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Key Responsibilities:

1. Guest Service Excellence:

• Lead by example in providing exceptional, personalized service to VIP guests.
• Anticipate guest needs and ensure all requests are handled promptly and professionally.
• Build strong relationships with guests, ensuring their stay exceeds expectations.

2. Team Management & Leadership:

• Supervise, train, and mentor the butler team to uphold service excellence.
• Develop work schedules, assign duties, and monitor performance.
• Conduct regular team meetings to communicate service standards and updates.

3. Operational Oversight:

• Coordinate with other departments (Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
• Manage VIP guest arrivals, departures, and special requests, ensuring all preferences are met.
• Handle guest complaints or service issues efficiently, aiming for immediate resolution.

4. Training & Development:

• Implement continuous training programs to enhance the skills and knowledge of the butler team.
• Provide coaching on luxury service standards, etiquette, and personalized guest care.

5. Administrative Duties:

• Maintain accurate records of guest preferences, service logs, and butler assignments.
• Prepare reports on team performance, guest feedback, and service improvements.
• Assist in managing inventory for butler amenities and supplies.

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Requirements:

• Minimum 3 years of experience in a luxury hospitality environment, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in English; additional languages are an asset.
• High level of discretion, professionalism, and attention to detail.
• Flexibility to work shifts, including weekends and holidays.

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Preferred Qualifications:

• Degree or certification in Hospitality Management or related field.
• Formal training in luxury service, etiquette, or related disciplines.
• Experience working in 5-star resorts or luxury hotels.

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Key Competencies:

• Guest-focused with a passion for delivering luxury experiences.
• Strong organizational and time-management skills.
• Ability to handle pressure and resolve conflicts effectively.
• Adaptability in a fast-paced, dynamic environment.