HR & Training Specialist

The HR & Training Specialist will play a pivotal role in optimizing customer experience, training and developing team members, HR administration, nurturing company culture and assisting the Managing Director.

Key Responsibilities

1. HR Administration & Compliance

• Onboarding & Lifecycle: Manage the full employee onboarding process, ensuring a welcoming and structured introduction to the company.
• Asset & Tool Tracking: Oversee the distribution, tracking, and collection of company tools and assets (e.g., keys, IDs, health cards, tech equipment).
• Records Management: Maintain accurate, confidential, and up-to-date physical and digital employee HR files.
• Leave Management: Track and manage staff leave requests (vacation, sick, casual) in alignment with company policy.
• Disciplinary Support: Sit in on disciplinary hearings as an HR representative to take minutes, ensure due process, and maintain objective documentation.
• Performance Reviews: Assist managers in tracking and documenting annual or probationary performance review timelines.
• Issue ID cards to all Staff members

2. Benefits & Insurance Management

• Policy Oversight:Serve as the primary liaison for the company’s Health and Life insurance providers.
• Staff Liaison: Educate staff on their benefits, handle queries, and coordinate the collection, distribution, and renewal of insurance cards.

3. Training & Employee Development

• Customer Service Delivery: Directly facilitate and conduct regular Customer Service training sessions for all staff members.
• Training Plans: Partner with department managers to identify skill gaps and develop individualized training plans for employees.
• External Training Coordination: Identify external training needs; source vendors and arrange programs subject to budget approval.
• Training Evaluation: Measure the effectiveness of training programs through feedback surveys and performance tracking.

4. Employee Engagement & Culture

• Engagement Activities: Concept, plan, and execute staff engagement initiatives, team-building events, and wellness activities.
• Content Coordination: Collaborate with the Social Media Coordinator to plan and execute internal video shoots, staff spotlights, and culture-related content.

5. Executive Assistance

• Managing Director Support: Provide comprehensive administrative support to the Managing Director, including scheduling, correspondence, and task tracking.
• Meeting Management: Prepare agendas, take detailed minutes for executive meetings, and follow up on action items as directed.