HR Operations Manager

Join Our Team as HR Operations Manager – Drive People Excellence at Island Grill!

Island Grill is looking for a bold and visionary HR Operations Manager to influence the future of our people strategy. This is more than a role — it is a chance to make a real impact. Are you a results-driven HR professional with a passion for operational excellence and people-first leadership? If you are passionate about building high-performing teams, fostering a positive workplace culture, and delivering impactful HR solutions, we invite you to be a part of our journey to make Island Grill a great place to work.

Island Grill is a leading QSR chain that specializes in authentic Jamaican cuisine and hospitality. Our purpose is to meet the needs of our customers by delivering home-cooked Jamaican meals for people on the go. We are committed to creating a workplace where our team members can thrive and grow through training, mentorship, and mutual support. We are seeking to engage individuals with an entrepreneurial spirit, who thrive in and enjoy high-paced environments. 

About the Role:

In this pivotal role, you will work closely with department heads to align HR strategies with business objectives, champion employee experience, and ensure compliance with labour laws and company values. The ideal candidate will lead key areas including policy development, benefits administration, records management, performance management, and health and safety.

Key Functions

• Review, develop, and implement HR policies and procedures that reflect company values and drive service excellence.
• Lead end-to-end Benefits Administration, ensuring accurate, timely processing of all employee benefits.
• Collaborate with Finance to ensure accurate and compliant payroll processing.
• Oversee the Leave Management System, ensuring efficient tracking, reporting, and vacation planning.
• Maintain a legally compliant disciplinary framework, including clear policies and manager guidelines.
• Ensure accurate and secure management of all HR records, both digital and physical.
• Support a robust Occupational Health & Safety Programme through risk identification, training, and reporting.
• Manage all offboarding processes with professionalism, care, and compliance; provide insights through exit reporting.
• Monitor HR performance metrics and recommend solutions to close performance gaps.
• Contribute to the design, implementation and maintenance of HR Information Systems (HRMIS).
• Support Performance Management processes, translating data into insights for development and rewards.
• Help embed the company’s core values into daily operations, fostering a values-driven culture.
• Lead and develop a high-performing HR Operations team focused on service, accountability, and results.

Our Ideal Candidate:

We are looking for someone who:

• Has strong analytical, problem-solving, and organizational skills
• Communicates effectively, both verbally and in writing
• Works well independently and in fast-paced, team environments
• Is detail-oriented, proactive, and results-driven
• Can influence others and drive positive change
• Adapts well to shifting priorities
• Shows leadership potential and a strong sense of ownership

Qualifications & Experience: 

• Bachelor’s degree in management studies or any equivalent
• Minimum 3-5 years’ experience in a similar role designing and implementing HR Operational Management initiatives & programmes to deliver business results
• Demonstrated ability to develop and enforce HR policies, procedures, and disciplinary frameworks, ensuring legal compliance and fairness
• Proficiency in Jamaican labour laws, industrial relations, and regulatory frameworks
• Knowledge of HR systems and technologies
• Proficiency in Microsoft Applications

Interested persons should submit their application by August 29, 2025.

We appreciate and thank all applicants; however, only those shortlisted will be contacted.

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