HOSPITALITY MANAGEMENT ROLES- DUTY MANAGER and FOOD & BEVERAGE MANAGER

 Areas of Responsibility:

•  Greet guests at check-in.
• Conduct room inspections.
• Follow up calls to guests regarding requests or concerns.
• Resolve guests’ issues and complaints.
• Build on-going guest relationships.
• Be up to date on activities in and around the property and provide guest awareness.
• Observe and monitor employees' performance to ensure that company rules and procedures are being followed. 
• Knowledgeable about hotel policies and services.
• Prepare and distribute report at the end of shift.
• Respond to comments on review platforms (TripAdvisor, Expedia etc).
• Act as an in-house Public Health inspector to ensure all departments are in compliance with all public health regulations.
• Ability to respond and make decisions in emergency situations. 
• Inspect property and monitor surroundings.
• Promote and market the hotel in guest interactions.
• Be first point of contact in the absence of the General Manager.
• Ensure that all brand standards, policies, and procedures are being executed.
• Deal with any emergencies, accidents, injuries, and security breaches.
• Ensure proper procedures are followed regarding Incidents and accidents.
• Meet and escort all government and private inspectors to the property.
• Uphold and enforce company policies.
•  Keep track of monthly, quarterly, and yearly hotel goals.
• Work with management to assess and improve processes and policies.
• Monitor and report on revenue and cash flow.
• Train new hires
• Address employee complaints or performance issues as needed
• Schedule shifts
• Assist in creating the department’s budget.

Requirements

• Work experience as a Duty Manager or similar management role.
• Previous experience in the Hospitality Industry preferred.
• Customer service experience.
• Knowledge of cash management and bookkeeping procedures.
• Team management skills.
• Strong organizational skills
• Experience with facilities maintenance and/or security.
• Strong problem-solving skills.
• Excellent communication skills.
• Availability to work on shifts including weekends.
• Tertiary education (Degree, Diploma) in Business Management, Hospitality, or related discipline.

ESSENTIAL DUTIES:

• Plan ahead and manage all food & beverage orders and staff according to budget.
• Handle customer complaints regarding food quality.
• Prepare alternative recipes to accommodate customers with special diets/food allergies
• Order food supplies, track shipments and communicate with vendors
• Ensure that food & beverages are prepared in accordance with established standards
• Maintain the kitchen in accordance with food & beverage, health and safety regulations
• Hire, train, and manage the food & beverage team
• Collaborate with staff, vendors and the Management team for special events
• Ensure that guests are welcomed into a clean and presentable environment
• Manage, motivate and mentor all F&B staff to ensure quality service
• Oversee the planning, costing and implementation of menus and wine lists
• Ensure all employees work in a safe environment, and adhere to OH&S policies outlined in the company policy document
• Manage, motivate and mentor all F&B staff to ensure quality service

REQUIREMENTS:

• Degree in hospitality management
• A proven track record of managing food & beverage
• Ability to work long shifts for special events and large crowds.
• Ability to solve problem quickly and efficiently
• Great customer service and communication skills
• Sound knowledge of restaurant management software
• Knowledge of different facets of food preparation e.g. prep, storage, drinks, alcohol presentation
• 5 years experience in Food Management