HOAPITALITY- FRONT DESK AGENT

FRONT DESK AGENT

Main Duties and Responsibilities

• Welcome guests upon arrival 
• Perform check-in and check-out and assign rooms
• Register guests by collecting all necessary information, such as contact details, arrival and check out dates as it relates to their stay 
• Manage phone and online reservations
• Provide information about the hotel, rooms availability, rates and amenities
• Inform guests about the payment methods
• Maintain updated records of bookings and payments
• Respond to customer queries in a professional manner
• Liaise with the housekeeping staff to ensure all rooms are ready to accommodate guests
• Handling end-of-day bookkeeping, auditing and account reconciliation
• Transfer charges and deposits to master accounts 
• Investigate and resolve out-of-balance accounts
• Any other duty assigned 

Qualification

• 1st Degree in Hotel and Tourism Management or equivalent technical certification
• 1 year experience as a Front Desk Agent an asset
• Competent in the use of Microsoft Office Suite