HEART Trainee – Portmore

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

 "Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Branch Operations team in the capacity of:

 HEART Trainee – Portmore 

Provide administrative and operational support in the day-to-day activities of the branch.

Assist clients with queries in a professional and client-centric manner.

Assist with verification activities to facilitate the timely processing of transactions.

In partnership with HEART/NSTA TRUST, Sagicor Group Jamaica Limited is seeking candidates for the School Leavers’ Training Opportunities Programme (SLTOP) specially designed to bridge the gap between school and the world of work for recent school leavers. Our School Leavers’ Training Opportunities Programme (SLTOP) is for school leavers between the ages of 17 to 23, who have six or more CXC or GCE passes including English Language and Mathematics. In the SLTOP, trainees have the opportunity to work with Sagicor Group Jamaica Limited for up to one year, where they can fully acquaint themselves with the company’s daily operations in order to gain rich, immersive practical knowledge.

Location: St. Catherine

As HEART Trainee, you will: 

• Deliver quality customer service by greeting and responding to clients promptly and courteously according to Sagicor Bank Customer Service Standards.
• Assist with answering telephones.
• Assist clients with completion of relevant account opening forms.
• Assist with floorwalking/customer management activities.
• Assist with KYC updates and other projects.
• Verification of cheques/bearer orders/correspondences with clients and branches.
• Contacting clients for collection of cheque books, credit/debit cards and returned cheques.
• Prepare letters and dispatch returned cheques being held more than stipulated holding period.
• Assist with destruction of cheque books, credit, and personalized debit cards.
• Assist with filing and culling activities.
• Assist with preparation of external correspondence such as bank statements, letters to embassies etc.
• Assist with proofing and end of day branch activities.
• Perform any other job-related duties assigned from time to time.

What do you need?

• A minimum of six (6) subjects at the CXC (General Proficiency) or GCE (Ordinary) level, including English Language and Mathematics.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Basic knowledge of bank’s products and services.
• Effective communication (oral and written) skills.
• Good time management and human relations skills.
• Ability to type.
• Ability to work under pressure.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 23, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.