Guest Services Supervisor & Guest Services Manager

Guest Services Supervisor to oversee the day-to-day operations of the Guest Services team. Guest Services Manager to lead the Guest Services department.

Guest Services Supervisor

Location: Falmouth, Trelawny
Company: Royalton Blue Waters & Hideaway at Royalton Blue Waters

Job Summary:
We are seeking a motivated and guest-focused Guest Services Supervisor to oversee the day-to-day operations of the Guest Services team. The successful candidate will ensure seamless guest experiences while supporting and coaching the frontline staff to deliver world-class service.

Key Responsibilities:

• Supervise Guest Services team members to ensure service excellence.
• Monitor front desk, lobby, and concierge operations for efficiency.
• Handle escalated guest concerns with professionalism and tact.
• Provide coaching, training, and feedback to staff to maintain high service standards.
• Coordinate with other departments to resolve guest requests promptly.
• Assist in staff scheduling and performance management.

Requirements:

• Minimum 2–3 years’ experience in a guest services/front office role within hospitality.
• Previous supervisory experience preferred.
• Strong communication and problem-solving skills.
• Ability to manage a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Guest Services Manager

Location: Falmouth, Trelawny
Company: Royalton Blue Waters & Hideaway at Royalton Blue Waters

Job Summary:
We are looking for a highly professional and service-driven Guest Services Manager to lead the Guest Services department. The successful candidate will ensure the delivery of exceptional guest experiences, uphold brand standards, and manage a dynamic team in a luxury resort environment.

Key Responsibilities:

• Oversee all Guest Services operations including front desk, concierge, and lobby services.
• Lead, train, and mentor Guest Services Supervisors and associates.
• Handle VIP guests and ensure personalized, high-quality service.
• Monitor guest feedback and implement strategies for service improvement.
• Collaborate with other departments to ensure seamless guest experiences.
• Manage scheduling, performance reviews, and development of the Guest Services team.

Requirements:

• Minimum 4–5 years’ experience in Guest Services or Front Office within a luxury resort or hotel.
• Proven leadership experience managing a team.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong organizational skills and attention to detail.
• Availability to work flexible hours including evenings, weekends, and holidays.