Groups Specialist - Temporary (3 Months)

The incumbent is responsible for ensuring clients enjoy a seamless, memorable experience from booking to execution.

The incumbent is responsible for ensuring clients enjoy a seamless, memorable experience from booking to execution. 

Responsibilities:

• Manage group room blocks using Opera PMS and SFA.
• Enter rates, rooming lists, billing instructions, and special requests accurately.
• Monitor pickup, cutoff dates, and block changes to maximize revenue.

• Assist clients with pre-event planning, timelines, setups, and function details.
• Prepare BEOs, group resumes, event documents, and coordinate with all departments.
• Support onsite event needs including VIP arrivals, registration desks, and client walkthroughs.
• Prepare proposals, contracts, reports, and departmental communications.
• Maintain client data, leads, and production updates in SFA.
• Assist with site inspections, sales calls, and internal meetings.

Qualifications and Experience Required:

• 1–2 years of experience in hotel sales, events, reservations, or front office.
• Experience with Opera PMS and SFA preferred.
• Proficiency in Microsoft Office Suite.

Specific Skills and Competencies Required:

• Strong communication, organization, and multitasking skills.
• Professional, customer-service driven attitude.