Group Treasury & Asset Management Operations Officer – Production Support

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Group Treasury & Asset Management Operations team in the capacity of:

GTAM Operations Officer - Production Support

Support the business requirements in the provision of ongoing system enhancements & testing services through the provision of business-related system test activity on projects, as guided by the test team.

Act as key reference point for the branch network and business units for day-to-day issues relating to core and secondary software systems and applications.

Location: Kingston

As a GTAM Operations Officer – Production Support, you will:

• Investigate operational requirements for straight forward service requests changes, issues, contributing to improvements in information systems, data management, processes/procedures.
• Create clear and precise business requirements that are generated from Action Requests (ARs).
• Perform User Acceptance Testing for new systems being implemented and / or M&ECR's (Maintenance & Enhancement Change Requests) created to resolve the action requests.
• Support the implementation of new systems, processes, and revised policies, procedures and guidelines to units; assists in resolving any resulting or outstanding issues and provides appropriate feedback to all for all service delivery supported systems.
• Identify information flows, processes and procedures that will meet the business requirements for change requests.
• Identify issues related to core systems or guidelines negatively impacting efficient and effective processing or client care within the unit; documents clearly and initiates appropriate escalation to Manager.
• Provide clear and precise documentation to facilitate a non-disruptive implementation and adequate knowledge transfer for post- implementation and audit trails aligned to Sagicor Investments Jamaica standards.
• Conduct research & analyses that assist in the resolution of account reconciliations, audit findings, complex internal customer queries and change requests.
• Assume ownership of issues/concerns at first point of contact. Ensure appropriate escalation to supervisor or relevant person/department.
• Manage portfolio of assigned incidents and service requests from branches and business units by satisfying requests and enabling effective use of supported applications
• Perform other job-related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Management Studies, IT, Banking & Finance or related discipline from a recognized tertiary institution
• Minimum three (3) years’ experience in financial services industry.
• Knowledge of regulations governing financial institutions.
• Knowledge of Project Management tools and techniques.
• Advanced proficiency of computer software packages including spreadsheet and word processing applications.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to investigate and resolve complex issues.
• Sound organizational and time management skills with the ability to handle multiple tasks/assignments.
• Strong interpersonal skills with the ability to communicate effectively both in oral and written form, with a wide range of individuals at varying levels.
• Knowledge of financial software systems & applications.
• Ability to complete assigned tasks without constant supervision.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than April 24, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.