General Manager - Tobago

Our client, a Hotel in Tobago, is seeking to fill the position of General Manager. This position is based at the Hotel in Tobago.

Responsibilities & Duties

• Developing and implementing strategies that will ensure a positive experience that exceeds guests’ expectations.
• Working collaboratively with all department managers ensuring all operations are running smoothly.
• Participating in preparation of the annual budgets.
• Rostering employees.
• Overseeing reservations and checking up on guests to ensure their needs are being met.
• Ensuring all relevant certifications are maintained and renewed.
• Prepare correspondence on behalf of the Operations Manager and hotel.
• Overseeing the hiring, orientation, and training of hotel staff.
• Must be available on call 24 hours a day to resolve any urgent problems.
• Liaising with the marketing staff to develop and implement strategies for growing the business.
• Establish the hotel's reputation for quality by inspecting rooms, public areas, pools and making sure it is being kept updated and clean.
• Provide vision, leadership and strategy that inspires staff to deliver exceptional guest service that drives financial success.
• Keep track of budget and expenses.
• Planning maintenance works and events.
• Ensuring good, smooth and effective interaction with guests.

Requirements & Qualifications

• A Bachelor's degree in Business Management, Hospitality, or related field.
• Minimum of 5 years’ experience in a similar function managing the operations of a hotel or office.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• Proven customer service experience as a manager; strong guest-focused mentality

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.