General Manager

As the General Manager of Malliouhana, this person will be the resort’s chief executive, responsible for delivering exceptional guest experiences, ensuring operational excellence, and driving financial performance.

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Role Overview 

As the General Manager of Malliouhana, this person will be the resort’s chief executive, responsible for delivering exceptional guest experiences, ensuring operational excellence, and driving financial performance. Your leadership will shape the resort's strategic direction and uphold its legacy as a top Caribbean destination. 

Core Responsibilities 

1. Operational Leadership 

Oversee seamless daily operations across all departments, Front Desk, Quality Assurance, Food & Beverage, Spa, Events, Maintenance, and Sales & Marketing  

Maintain exceptional property standards through daily inspections and quality control  

2. Financial Management 

Build, monitor, and manage budgets. Drive revenue across rooms, F&B, spa, and special events  

Employ revenue management strategies, forecasting, and cost control to maximize profitability  

3. Guest Experience 

Foster a culture of service excellence. Handle guest feedback and resolve issues swiftly to ensure guest satisfaction  

Act as the resort’s ambassador, engaging personally with guests to reinforce the Malliouhana experience  

4. Team Leadership & Development 

Assist in Recruiting, mentoring, and supervising department heads; nurture a culture of continuous performance improvement  

Champion staff retention and foster a supportive, motivated team culture  

5. Strategic Vision & Brand Management 

Set and execute long-term strategies to elevate the resort’s luxury positioning and guest offerings  

Collaborate with ownership or the management company (e.g., Storey Hotel Management Group) on strategic initiatives and milestones such as anniversaries or major campaigns  

6. Sales, Marketing & External Relations 

Lead sales and marketing efforts to drive awareness and occupancy; collaborate with travel advisors, media, and partners  

Manage Malliouhana’s reputation in the hospitality industry and local community  

7. Compliance & Risk Management 

Ensure compliance with health, safety, environmental, and local legal regulations  

Maintain business continuity and crisis readiness. 

8. Qualifications & Profile 

Education: Bachelor’s (preferably in Hospitality, Business, or related field); advanced or executive education is highly valued. 

Experience: Proven leadership in luxury resort or hotel settings, with strong P&L oversight and cross-departmental management  

9. Any other duties as may be required by the job function.

Skills: 

1. Strategic leadership and vision 
2. Financial acumen and revenue management 
3. Excellence in guest relations and operational oversight 
4. Strong communication, interpersonal, and team-building abilities 
5. Crisis management and compliance knowledge 

 Why This Role Matters at Malliouhana 

Malliouhana is more than a luxury resort—it is a symbol of Anguilla’s timeless beauty and refined hospitality. For decades, it has stood as one of the Caribbean’s most iconic destinations, celebrated for its romantic atmosphere, world-class culinary experiences, and unparalleled oceanfront setting. This role plays a pivotal part in upholding and advancing that legacy, ensuring that every guest encounter reflects the charm, warmth, and excellence for which Malliouhana is renowned. By contributing to the resort’s tradition of personalized service and innovative guest experiences, this role helps solidify Malliouhana’s position as a benchmark of luxury in the Caribbean and beyond. 

This Advertisement may not be an exhaustive list of the job’s requirements.