General Manager

General Manager

Key Responsibilities

• Lead and motivate a team of staff, including hiring, training, scheduling, and performance management.
• Ensure the highest standards of customer service are maintained at all times, creating a welcoming and enjoyable environment for patrons.
• Oversee day-to-day operations, including bar service, food service, facility maintenance, and cleanliness.
• Cross-train in all aspects of the venue’s operations and be available to fill any position if required.
• Develop and implement strategies to drive revenue growth, including marketing initiatives, promotions, and special events.
• Manage inventory levels, ordering, and supplier relationships to optimize profitability and minimize waste.
• Monitor and analyse financial performance, including sales, expenses, and profitability, and take proactive measures to achieve targets.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Foster a positive and collaborative work culture, promoting teamwork, communication, and staff morale.
• Act as the primary point of contact for customer feedback, resolving any issues or concerns in a timely and professional manner.

• Previous experience in a similar role within the hospitality or entertainment industry, preferably with a focus on bars, restaurants, or sports venues.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff and customers from diverse backgrounds.
• Proven track record of driving revenue growth and achieving financial targets.
• Sound knowledge of bar operations, including beverage service, inventory management, and regulatory compliance.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.