General Manager - H&L Rapid True Value

General Manager - H&L Rapid True Value (retail chain of stores)

Our Client, H&L Rapid True Value is seeking a dynamic and results-oriented General Manager to lead its network of 10 retail stores island-wide. If you are an incisive decisionmaker with finely honed commercial acumen, a penchant for business development and a strong background in retail management, we encourage you to apply for this impactful role.

About H&L Rapid True Value 

H&L Rapid True Value, a division of Hardware & Lumber Ltd. (the Group), is the leading Jamaican hardware and home improvement retail chain. With an island-wide footprint and a household name, for over 90 years, H&L Rapid True Value has delivered proven solutions and innovative products for home improvement and gardening through its network of strategically located retail outlets.

About the Role

The General Manager will be responsible for setting and executing the strategic direction of the retail business to drive revenue growth, customer satisfaction, operational efficiency, and profitability. Reporting directly to the Group’s Chief Operating Officer, this role requires strong leadership skills, creative thinking, incisive decision-making, sharp commercial acumen, and a deep understanding of retail operations, stakeholder management and customer engagement. Based in Kingston, this role will require regular travel to retail locations across Jamaica.

Key Responsibilities:

• Develop and implement the overall retail strategy– sales, marketing, brand management, customer experience.
• Demonstrate drive and ownership in increasing net profitability.
• Lead retail operations island-wide.
• Set and achieve sales and P&L targets as well as other KPIs for the retail division.
• Monitor retail performance metrics, operational efficiency, and cost control across locations.
• Prepare and present monthly performance reports and strategic updates to the CEO and Board.
• Optimize pricing, inventory, and merchandising to increase profitability.
• Work closely with senior leadership across marketing, finance, HR, supply chain, procurement and IT.
• Analyze data regarding customer feedback and market trends.
• Lead, motivate, and develop a high-performing team of store managers and retail staff.
• Ensure a strong performance management culture with clear KPIs, coaching, and succession planning.
• Ensure compliance with safety, legal, financial, and operational standards.
• Drive the adoption of digital tools and retail technologies to improve store performance and customer interaction.

About the Person

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Retail Management, or a related field; MBA preferred.
• Minimum of 10 years’ progressive experience in multi-store retail management, with at least 5 years in a senior leadership role.
• Proven track record of driving sales growth and profitability in a retail environment.
• Strong understanding of retail and consumer landscape, ideally in hardware, home improvement, or similar sectors.
• Experience in leading large teams, change management, and strategic execution.

Key Competencies:

• Analytical mindset with sharp commercial acumen
• Strong leadership and people development skills
• Penchant for business development
• Strategic thinking with hands-on operational execution
• Excellent communication and stakeholder management skills
• Results-driven with high accountability
• Ability to navigate a fast-paced, customer-centric environment

How to Apply

If you fulfil the requirements for this position, we invite you to apply by June 24^th, 2025. 

We thank all applicants for their interest, however only short-listed candidates will be contacted for interviews.