General Manager (GM)

We are looking for a General Manager, who will lead and oversee all operational, administrative, and strategic aspects of the organization.

The General Manager will lead and oversee all operational, administrative, and strategic aspects of the organization. The role requires a strong background in the technical or recruitment industry, with proven experience managing cross-functional teams, supporting business operations, and building strong client relationships. The GM will also be responsible for creating high-level documents and contracts, as well as implementing effective reporting and analysis frameworks.


Key Responsibilities:


Strategic Leadership & Operations Management

Oversee and coordinate all organizational functions including Operations, IT, Sales, Recruitment, and support teams.
Develop and execute strategies to improve operational efficiency and business performance.
Ensure processes, policies, and procedures are standardized across departments.
Client Relationship & Business Development

Build and maintain strong relationships with clients and key stakeholders.
Oversee client engagement strategies to ensure satisfaction, retention, and growth.
Support sales and recruitment teams in client presentations and proposal development.
Document Management & Contract Oversight

Prepare, review, and manage high-level documents including contracts, agreements, and strategic reports.
Ensure compliance with legal, regulatory, and internal requirements.
Maintain confidentiality and accuracy in all documentation.
Team Leadership & Support

Lead, mentor, and support department heads across Operations, IT, Sales, and Recruitment.
Facilitate collaboration across teams to achieve business objectives.
Drive performance management, training, and professional development initiatives.
Reporting & Analysis

Develop and maintain reporting frameworks for operational, financial, and business performance.
Analyze data to provide actionable insights for management decisions.
Monitor KPIs, identify trends, and implement improvements.
Technical/Industry Expertise

Leverage experience in the technical or recruitment industry to guide business strategy.
Stay updated with industry trends, market dynamics, and regulatory requirements.
Provide thought leadership and strategic input for business growth initiatives.

Qualifications:


Bachelor's degree in Business Administration, Management, HR, IT, or related field; MBA preferred.
Proven experience (8–12 years) in a senior management role within the technical or recruitment industry.
Experience managing cross-functional teams across Operations, IT, Sales, and Recruitment.
Demonstrated ability in client relationship management, contract creation, and high-level document preparation.

Key Skills and Competencies:


Strong leadership and people management capabilities.
Excellent analytical, reporting, and decision-making skills.
Exceptional communication and interpersonal abilities.
Ability to balance strategic planning with operational execution.
High attention to detail and organizational skills.

Performance Metrics:


Operational efficiency and cross-functional team performance.
Client satisfaction, retention, and growth.
Accuracy and timeliness of reporting and analysis.
Business process improvement and cost management.