COOP’S CORPORATION LIMITED JOB DESCRIPTION

GENERAL MANAGER COOP'S CAR CARE JOB SUMMARY

Key responsibilities

P&L ownership and financial performance

• Deliver revenue, margin, and profit targets; control operating expenses (repairs, consumables, payroll, utilities where applicable).
• Partner with Finance on budgeting, forecasting, variance explanations, and corrective actions.
• Protect margin through disciplined purchasing, inventory control, and productivity management.

Multi-site operational execution

• Standardize and enforce SOPs across Wash, Dry, Interior, and Quality sections; ensure consistent customer experience.
• Set staffing models and shift planning aligned to demand; improve throughput and reduce wait times.
• Implement daily/weekly operational audits and corrective action plans per site.

Maintenance reliability and asset uptime (CMMS-led)

• Own preventive maintenance compliance and work order discipline using the CMMS.
• Reduce lane downtime through root cause analysis, spare readiness, and training to prevent avoidable damage.
• Maintain asset and repair history, including costs, downtime, and recurring failure modes.

Inventory and consumables control

• Implement location min/max controls for critical spares (hoses, unloaders, guns, vacuum parts) and consumables (microfibers, chemicals where applicable).
• Ensure all parts usage is logged; prevent leakage and unauthorized transfers between locations.
• Coordinate replenishment requests and approve orders within budget and controls.

People leadership and culture

• Lead, coach, and develop site leaders (location managers/supervisors); build a reliable leadership bench.
• Enforce performance management standards: attendance, quality, safety, and equipment care.
• Ensure onboarding, training, and refresher training are completed and tracked.

Quality, safety, and compliance

• Drive quality checks and reduce rework/complaints through training and inspection discipline.
• Ensure safety compliance, incident reporting, and corrective actions at all locations.

 Qualifications and experience

• 10+ years operations leadership, preferably multi-site service/retail operations.
• Demonstrated P&L ownership with strong cost control discipline.
• Strong maintenance reliability mindset and inventory control competence.
• Proven ability to lead large teams and managers (320-employee scale).

Core competencies

• Strong execution and accountability; ability to run a KPI rhythm.
• People leadership and coaching; conflict resolution and performance management.
• Analytical problem solving and root cause discipline.
• Customer-first mindset with quality standards.
• High ownership, resilience, and ability to prioritize under pressure.