General Manager - CIB

Capita Insurance Brokerage (CIB) invites applications for the position of General Manager — a pivotal leadership role responsible for directing and advancing the strategic, operational, and commercial objectives of the organisation.

General Manager - CAPITA Insurance Brokers.

As General Manager, you will serve as the driving force behind strategic direction, operational excellence, and business development initiatives that position CIB as a market leader in innovation, service quality, and performance.

Key Responsibilities

• Provide strategic and operational leadership to ensure alignment with the directives and vision of the Board of Directors.

• Drive sustainable business growth through innovative product development, targeted sales strategies, and the acquisition and retention of key clients.

• Build and strengthen relationships with insurers, vendors, and corporate partners to support business expansion and service excellence.

• Oversee and analyse financial, operational, and performance reporting; prepare and present strategic updates to the Board and Executive Leadership.

• Implement and maintain effective systems, processes, and standards that enhance operational efficiency and client experience.

• Ensure compliance with all regulatory requirements while embedding sound risk management and governance frameworks.

• Develop and manage annual budgets, KPIs, and performance targets to achieve operational and strategic objectives.

• Lead, mentor, and develop staff to foster a culture of collaboration, accountability, and continuous improvement.

• Partner with the Marketing function to design and execute initiatives that enhance brand visibility, drive client engagement, and support growth.

• Oversee the development and maintenance of the Business Continuity Plan, Service Level Agreements, and operational policies.

• Continuously identify and implement process and technological improvements that position CIB as a leader in service delivery and efficiency.

• Represent CIB at industry events, regulatory forums, and professional associations, strengthening the company’s presence and reputation.

Qualifications & Experience

• Minimum 7 years’ senior management experience within the insurance industry (life, health, and general).

• Barbados Diploma in Insurance or equivalent professional qualification (UK/USA).

• Bachelor’s Degree in Finance, Management, or a related discipline.

• Demonstrated success leading a brokerage or financial services operation with measurable results in growth and performance.

Core Competencies

• Strategic leadership and decision-making

• Strong analytical, financial, and negotiation skills

• Exceptional communication and stakeholder engagement abilities

• Comprehensive knowledge of FSC regulations and insurance best practices

• High integrity, resilience, and commitment to excellence