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Full-Time/Part-Time-Customer Service Agent (1pm - 12am)
ContactPoint 360
- St. James
- Not disclosed
- Permanent full-time
- Updated 12/02/2026
- Annacia Veitch
Apply Today If you're passionate about people, causes, and creating real impact—this is your chance to be part of something bigger. Join ContactPoint 360 and help bring important causes to life.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.
From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.
This is where potential turns into progression. welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
Position Overview
ContactPoint 360 is hiring on-site Brand Ambassadors to support one of our most inspiring clients, a global leader in face-to-face fundraising and donor engagement. This client partners with some of the world’s most impactful non-profit organizations to connect individuals with causes that matter.
In this role, you'll play a vital part in growing donor support and creating positive experiences that lead to lasting change. While you'll be employed by ContactPoint 360, your work will directly support a mission-driven initiative that helps fuel life-changing programs across the globe.
Key Responsibilities
- Provide warm, professional customer service and support to donors via phone and in-person interactions
- Facilitate and process donations with care, integrity, and accuracy
- Share compelling stories about the campaign’s mission and global impact
- Maintain accurate donor records using CRM systems
- Achieving individual and team performance goals related to donor satisfaction and conversion
- Adhere to internal processes and data security protocols
- Contribute to a supportive, values-based team culture
Qualifications
- High school diploma or equivalent
- 1+ year of experience in customer service, fundraising, or sales preferred
- Excellent verbal communication and interpersonal skills
- Dependable, team-oriented, and comfortable working in a structured on-site environment
- Tech-savvy and comfortable using CRM or call center platforms
- Must be eligible to work in [Insert Country] and able to pass a background check
Schedule & Availability
- Full-Time: 40 hours/week - must be able to work from 1:00 pm to 1:00 am
- Evening and weekend availability may be required based on campaign needs.
- Must Live in close proximity of Montego Bay, St. James.
What We Offer
- The opportunity to represent a purpose-driven, global campaign
- Competitive hourly pay with performance-based incentives
- Paid training and ongoing development
- A dynamic, mission-focused work environment
- Opportunities for career growth within ContactPoint 360
- Employee Recognition program
- Paid training
- Health Insurance
- Employee referral program
- Lunch Subsidy
All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I