Front of House Agent

Front of House Agent

Job Summary:

The Tryall Club is seeking an experienced and professional Front of House Agent to join our team. As the first point of contact for members and guests, you will ensure a warm welcome, seamless check-in, and an exceptional overall experience throughout their stay.

Key Responsibilities:

• Greet and check in guests, providing property orientation and assistance.

• Manage reservations, guest details, and pre-arrival arrangements.

• Handle guest inquiries, recommend activities, and arrange excursions.

• Answer and transfer calls professionally; manage the reception desk.

• Process payments, prepare folios, and maintain accurate records.

• Support guests with special requests, lost luggage, flight reconfirmations, and VIP services.

• Work closely with other departments to deliver excellent service.

Requirements:

• Minimum 3 years’ hospitality experience.

• Diploma/Certificate in Hotel Management or related field.

• Strong communication skills in English; a second language is an asset.

• Computer proficiency and basic math skills.

• Ability to remain calm under pressure, multitask, and maintain confidentiality.

• Professional appearance and flexible to work evenings, weekends, and holidays.