Front Office Manager

The Front of House Manager functions as the strategic, hands-on operations leader for the Front of House Department. Supervises, trains, schedules, inspects, and evaluates the work and performance of Front Office Team, ensuring that all procedures are performed to the hotel’s standards.

Just A Little About Us..

Our AAA 5 Diamond awarded luxury property, Silversands Grand Anse, sits on two miles of soft white sand and is located on the beautiful island of Grenada which is also known as the "Spice Isle." Where luxury intertwines with natural beauty, Silversands Grand Anse is anchored by a stunning 330 ft. infinity pool – the longest in the Caribbean.

Join Our Team Today

At Silversands Grand Anse, we recognize the importance of team members through the highest level of empowerment, training, and recognition. This enables our engaged team to deliver uncompromising service and expertise to our guests. We are currently seeking an Front Office Manager, who is committed to creating outstanding experiences that are original and timeless.

The role of our Front Office Manager

The Front of House Manager functions as the strategic, hands-on operations leader of Silversands Origin, for the Front of House Department. Supervises, trains, schedules, inspects, and evaluates the work and performance of Front Office Team, Concierge and Transportation, ensuring that all procedures are performed to the hotel’s standards.

Position oversees the development and implementation of departmental strategies and ensures implementation of Silversands service strategy, training culture, service standards and expectations. Position ensures LQA, AAA and other service indicator scores are kept at the necessary levels. Position is expected to be visible in the operations on a daily basis providing direction and monitoring the “guest experience”. Schedule will include days, nights, holidays, and weekends to provide coverage as necessary for most effective operation.

Key Qualifications and Experience

• 2 to 3 years of related experience.
• College degree or above.
• Ability to lead, motivate and develop a team of individuals.             
• Detailed knowledge of working practices of Front Office, Concierge, Transportation and Guest services.                   
• Working knowledge POS, OPERA, etc.Operating knowledge and application of Microsoft Office (Word, Excel, Powerpoint).
• Must be able to successfully prioritize and complete tasks through team members in prescribed timeframe and manage workflow.
• Detail oriented.
• Knowledge of equipment used in public spaces and rooms to increase efficiency