Front Office Manager

This role is responsible for delivering exceptional guest experiences, managing the Front Office Team and ensuring smooth daily operations aligned with brand standards

Position: Front Office Manager

📍 Location: Aiden Hotel, Georgetown, Guyana

🕒 Full-Time | Flexible Schedule | Includes Weekends & Holidays

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Key Responsibilities

• Lead, train, and manage the front desk team to ensure smooth daily operations.

• Deliver a personalized and seamless guest experience aligned with the Aiden brand.

• Handle guest feedback, special requests, and VIP services with professionalism.

• Oversee check-in/check-out, reservations, billing, and cashiering procedures.

• Monitor occupancy, revenue, and key front office KPIs.

• Coordinate closely with housekeeping, maintenance, and F&B departments.

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Qualifications

• Degree or diploma in Hospitality, Tourism, or Business (preferred).

• Minimum 4 years’ experience in front office operations, with at least 2 years in a leadership role with an international hotel brand

• Experience in a boutique or lifestyle hotel is an asset.

• Proficient in Opera

• Strong leadership, communication, and problem-solving skills.

• Tech-savvy

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Why Join Us?

• Be part of an exciting global brand with a local flair.

• Work in a stylish, forward-thinking hotel environment.