Front Desk Supervisor
Secrets/Breathless Resorts & Spa
- St. James / Trelawny / Westmoreland
- Not disclosed
- Not disclosed
- Updated 07/05/2025
- HR Department
Front Desk Supervisor
The Front Desk Supervisor plays a vital role in ensuring a smooth, efficient, and welcoming guest experience from arrival to departure. This position supervises front desk staff, coordinates front office operations, and ensures that guests receive exceptional service in accordance with hotel standards.
Key Responsibilities:
Supervise front desk operations including check-in/check-out, room assignments, and guest inquiries.
Train, schedule, and support front desk agents to deliver consistent and exceptional service.
Handle escalated guest concerns, complaints, and service recovery with professionalism.
Monitor room availability, rate changes, and special packages to optimize occupancy and revenue.
Coordinate with housekeeping and maintenance teams to ensure guest readiness and satisfaction.
Ensure the front desk area is clean, organized, and professionally presented.
Oversee cash handling, billing procedures, and end-of-shift reports to ensure accuracy.
Assist in maintaining accurate records of guest preferences and feedback for future improvement.
Uphold security procedures and confidentiality of guest information.
Support the Front Office Manager in implementing hotel policies, initiatives, and team performance reviews.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree in Hospitality or related field preferred.
At least 1–2 years of experience in a hotel front desk or guest service role; supervisory experience preferred.
Proficiency in hotel management systems (e.g., Opera, Maestro, PMS) and Microsoft Office.
Excellent communication, interpersonal, and leadership skills.
Strong problem-solving abilities and guest-focused mindset.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Professional appearance and demeanor.
