Front Desk Representative

We are seeking a friendly and professional Front Desk Representative to assist members, handle calls and payments, and support daily operations. The ideal candidate should have strong communication skills, a positive attitude, and provide excellent customer service.

Front Desk Representative – Job Description

Position Summary

We are seeking a professional, energetic, and customer-focused Front Desk Representative to join our team. The ideal candidate should have excellent communication skills, a positive attitude, strong organizational abilities, and a passion for customer service and fitness environments.

Responsibilities

• Welcome and assist members and visitors in a friendly and professional manner
• Handle member inquiries, registrations, and general customer support
• Answer phone calls, emails, and messages professionally
• Manage memberships, bookings, and front desk records accurately
• Process payments and maintain proper cash handling procedures
• Maintain cleanliness and organization of the front desk and reception area
• Monitor member check-ins and ensure facility policies are followed
• Assist with sales of memberships, products, and promotions
• Report issues or member concerns to management promptly
• Support daily operations and administrative duties as assigned
• Work closely with supervisors and other staff to ensure smooth operations
• Any other duties as requested by management

Requirements

• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and work in a fast-paced environment
• Basic computer knowledge and organizational skills
• Reliable, punctual, and trustworthy
• Customer service experience is an asset
• Previous front desk or gym experience is an advantage but not required

Preferred Qualities

• Friendly and outgoing personality
• Team player with strong work ethic
• Ability to remain calm under pressure
• Passion for health, fitness, and helping others

Work Schedule

• Flexible shifts including mornings, evenings, weekends, and holidays may be required.

Compensation

• Salary/Wages: To be discussed during interview process.