Front Desk / Collections Clerk

To be the first level of contact for walk-in and over the phone customers, receive, posts and manage customer payments and accounts accordingly.

Front Desk Support

• Delight customers daily in keeping Amplia Communication’s Customer Service Philosophy.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Pleasantly greets and welcomes all guests (customer, suppliers, vendors, etc.)
• Answers questions and addresses complaints as neccessary.
• Answers all incoming calls and redirects them or keep messages.
• Receives letters, packages etc. and distributes them.
• Prepares outgoing mail by drafting correspondence, securing parcels etc.
• Checks, sorts and forward emails.

Credit & Collections Support

• Operate finance posting software (posting all payments daily)
• Complete cashier pre-shift supply checklist and handovers as required
• Clarify customers queries or concerns about charges on bills and any other bill related issues
• Assist with cases and queries on the CRM platform.
• Assists with month end reports as directed by Team Lead or Manager.
• Distributes cheques to suppliers, vendors, etc. at the front desk.
• Handles receipt of cash, cheque, credit cards and direct billing requests properly.
• Filing of documents.
• Conducts and settles all daily transactions – linx, cash, cheques.
• Complete all daily reports sent by the Installations and Repairs department in a timely manner. 

Education & Experience

• Minimum of 5 CXC Levels including Mathematics & English
• A minimum of two (2) years’ experience in Customer Service or proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Industry experience.