French Customer Success Specialist ||Transportation (Voice,Chat,Email)

Key Responsibilities:
• Managing large amounts of inbound and Outbound Calls/Chats/Emails in a timely manner
• Following call center “scripts” when handling different topics in a customer centric fashion
• Identifying customers’ needs, clarifying information, researching every issue and providing
solutions
• Must be able to work nights weekends and public holidays
• Utilize all resources & tools available to effectively resolve customers issues
• Be able to de-escalate disgruntled clients & maintain strong customer retention levels
• Meet personal/team qualitative and quantitative targets.
• Must be able to navigate google maps effectively.
• Must have a knowledge/experience of the North American customer base/market.
• Service calls for vulnerable customer base i.e. persons with disabilities

Key Competencies:
• Demonstrates leadership skills
• Demonstrates excellent customer service skills and problem-solving abilities
• Excellent Interpersonal skills
• Excellent problem analysis and problem-solving skills
• Attention to detail and accuracy
• Excellent written and verbal communication skills
• Adaptable and able to move with change while maintaining a positive attitude
• Establishes and maintains positive customer relations
• Flexibility in following a schedule provided by WFM
• Understanding of the use of Google Maps
• Minimum 6 months’ experience needed
• Reservation experience preferred
• Ability to handle vulnerable customer base (persons with disabilities)