Floor Supervisor - Kingston

Floor Supervisor - Kingston

                                             Position Title: Floor Supervisor

                                             Location: Kingston

                                             Department: Sales

                                             Reports to: Store Manager 

POSITION PURPOSE:
Supervise the different activities that take place on a retail sales floor. They stay busy managing
people and performing administrative tasks. The role of a floor manager is important in keeping a
store running smoothly.

ESSENTIAL FUNCTIONS:
The following are specific responsibilities and contributions critical to the successful performance
of the position:
 Greet Customers entering store
 Arrive at work 20 – 30 minutes before opening hours
 Ensure good customer service is maintained at all times.
 Manage and resolve all customer challenges
 Oversee all floor activities to include the paymaster.
 Oversee all cashier activities (operations, float and check-off)
 Assist in stock taking and inventory management
 Monitor and maintain current inventory levels and conduct stock reconciliation
 Effectively merchandise floor and create eye catching and effective displays.
 Ensure all goods are correctly priced and well ticketed.
 Coordinate with management team to ensure adequate staff coverage at all times
 Ensure customer returns and exchanges are accurately completed.
 Execute appropriate discounts to relevant customers and staff.
 Assist in store manager with general store operations
 Delegate workload to sales associate and cashiers
 Manage staff coach, counsel, train and discipline...
 Provide on the job training for all new hires
 Oversee purchasing/ request (stock maintenance)
 Assist with customer’s complaints daily
 Close cash registers at scheduled closing hour
 Open and closing of store at scheduled hour
 Ensure staff are knowledgeable of new product information.
 Manage all social media activities at the store level
 Perform staff evaluation/assessment as required
 Ensure all policies and procedures are communicated to staff members in a timely manner

 Provide department coverage based on the needs of the store.
SUPPORTIVE FUNCTIONS:
 In addition to performance of the essential functions above, this position may be required to
perform a combination of other supportive functions, to be solely determined by the
supervisor based upon the particular requirements of Fontana Limited.
Other:
 In order to properly service our clients, you may be required to work outside of our scheduled
business hours.
 Timely execution of duties in keeping with pre-arranged schedule.
 Care and diligence in protecting the organization’s assets

EXPERIENCE; EDUCATION OR CERTIFICATION
 A minimum of Associate Degree in Business Administration
 At least 4 years work experience at a management or supervisor level (Retail base a plus)
 Certificate in Supervisory Management
 Customer Service / Sales Training
 Certificate in Computer Skills/Training (Microsoft Office Suite)
 Firm knowledge in Paymaster and Bill-Express payment
 High School Diploma
 Knowledge of retail store operations will be an asset

BENEFITS

Continuous Training & Development
Group Benefits (Health, Life, Pension)
Performance Incentives/ Bonuses
Staff Discounts
Gym Membership
 

We would like to thank you all for your interest in becoming a part of our team. However, only shortlisted applicants will be contacted.