Floor Attendant

The Floor Attendant is responsible for, but not limited to, directing and assisting customers who require parking.

Summary:

The Floor Attendant is responsible for, but not limited to, directing and assisting customers who require parking. He/she is must be polite and courteous with the customer at all times to render assistance or in addressing issues or complaints. Customer complaints or issues must be immediately reported to the Shift Supervisor and remedial action taken to resolve same. The customer must be provided with feedback in a timely manner.

The Floor Attendant is required to work on a shift basis and may be assigned to work in any of the car parks owned and/or operated by the Corporation. The incumbent may, however, be required to work outside of his/ her assigned hours of work from time to time to either ensure the efficiency and effectiveness of the car park’s operations or to facilitate special events/activities.

Key Functions & Responsibilities

• Issues car park tickets
• Directs customers to available parking
• Assists customers with accessing parking tickets
• Assists customers with complaints/queries either directly or by ensuring that these issues are re-directed to the Shift Supervisor
• Ensures that customers park only in the designated areas
• Clamp vehicles parked illegally, having followed the appropriate procedure
• Conducts regular walk though of the floors and reports any incidents/issues
• Keeps track of available parking spaces and advises the Shift Supervisor
• Writes simple reports as may be necessary
• Performs any other related duties as may be required by the Shift Supervisor or Car Park Coordinator or Superior