Field Services Dispatch Administrator - Trinidad

Field Services Dispatch Administrator will be responsible for the sourcing, onboarding, scheduling, and coordinating of Field Service Engineers working on behalf of ESP https://adr.to/zdjh6ai

As a Field Service Dispatch Administrator, you will be responsible for the sourcing, onboarding, scheduling, and coordinating of Field Service Engineers working on behalf of ESP using the Field Nation platform. In addition, the role will also include generating, publishing, and managing the reports for all work undertaken through the Field Nation platform.

The role will provide support for the customer Contract in the USA.

Responsibilities:

• Identifying talent pools of Field Service Engineers to ensure coverage for specified contract(s) whereby ESP requires an FSE to attend the customer’s site
• Coordinate the provision of contractors to attend dispatch tickets utilizing Field Nation.
• Building and maintaining engineering talent pools, aligning skillsets with the required sites.
• Scheduling Engineers to ensure sufficient resources are always available, including all planned and emergency absences.
• Load and maintain location and contract data in ServiceNow including imported data from Field Nation
• Ad-hoc reporting on volume and performance of Field Nation dispatch services
• Act as a point of contact to advise on administrative/procedural/system-related queries and in addition help to facilitate the resolution of any matters that require input from other departments.
• Review invoices with the Service Delivery Managers to ensure the accuracy of billed vs. actual costs incurreds.

Requirements:

• Excellent verbal and written communication skills
• At least 2/3 years’ experience in a customer-facing / customer service role, with an IT background for the role holder to perform fully and effectively in the job
• High proficiency using IT systems preferably workforce management systems and call management systems (ServiceNow).
• Proficient in English, business fluent level, both spoken and written
• Excellent use of MS Office products and O365
• Ability to manage time-sensitive matters and resolve issues through to completion.
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Process-driven with the ability to be innovative.
• Excellent interpersonal skills; ability to communicate with customers at all levels

Location and Schedule:

• Based in Chaguanas, Trinidad.
• Monday to Friday covering 8:00 am to 18:00 pm.

What We Offer:

• Personal & Professional Development: Unlimited access to professional and personal training.
• Diversity, Inclusion & Belonging: A culture that celebrates individual uniqueness.
• Competitive Salary: Based on experience and suitability.

   
About Us:
ESP Global Services, since 1992, has provided 24/7 Global IT support. We're ITIL-aligned, ISO-accredited, and committed to exceeding expectations. Join our equal-opportunity community, where passion meets service excellence. 
  
Ready to Make an Impact?
If you're enthusiastic about this opportunity and meet the requirements, let's connect and explore together. Your next career move awaits!