Field Collector (contract)

The position liaises directly with Debtors and Clients, issues demand notices, negotiates on outstanding debts and where necessary, initiates or recommends further recovery action to achieve settlement of debts in the shortest possible timeframe.

We are a small but dynamic, industry-leading Group of Companies specialising in Credit & Risk within the Financial Services Sector

Attractive consulting fees and success bonus

The ideal candidate must:

• Have working experience with third party field collections
• Have working experience with third party debt collections
• Own a reliable, working vehicle 

To perform successfully in the job, the incumbent must be capable of motivating people to repay their outstanding debts in an expeditious manner. The individual must maintain current knowledge of the Company’s collections and recoveries systems, policies and practices in order to effectively execute the following functions:

• Conduct comprehensive searches to obtain Debtors’ contact information. Utilise a variety of sources and mechanisms inclusive of the searching of databases such as the Debtor Master File and Collections Highway, reviewing Client documents and or liaising with clients for additional details. Additionally, conduct Field Visits to the Debtor’s address or place of employment. 

• Report to the assigned branch office on a weekly basis to update the Credit & Risk Supervisor on all accounts worked.

• Utilise face-to-face, telephone and/or written correspondence, including Demand, First Warning and Lapse Payment Letters, to communicate with Debtors in an attempt to bring urgent resolution to outstanding debt.

• Negotiate settlement of debts with Debtors. This includes arranging for debt repayment or established repayment schedules, based on the Debtors’ financial situations. It also includes anticipating and overcoming stalls/objections and recommending money sources for debt repayments.

• Prepare Instalment Contracts and facilitate signing by debtors, ensuring a copy of the Debtor’s identification is obtained. Monitor and where necessary, generate notices in relation to breaches of re-payment terms and conditions, as outlined in the Instalment Contracts.

• Advance the debt collections process by re-allocating debts to Skip Tracing, Litigations or the Inactive/Historical files, in accordance with the established guidelines.

• Ensure all debt Management Systems are accurately updated with transactional details/activities and new debtors’ data in a timely manner. This includes liaising with the clients to verify direct payments made by debtors and updating payment records accordingly. It also includes forwarding the requisite information to the Finance Department so that clients are accurately invoiced.

• Advise Management on the effectiveness of collection strategies for various portfolios and recommend enhancements and changes.

• Completing ‘Locates’ and submitting the designated forms to the (Credit & Risk Supervisor within two (2) weeks of the date of assignment.

• Coordinate with the Credit & Risk Supervisor on related duties.

• Perform other duties that may be assigned.