Facilities Administrator

About IntouchCX
 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer service, and we need your help! 

Are you someone who likes to make things happen? We are searching for a Facilities Administrator to be the ultimate organizer and manage a wide range of services and processes that support the core business needs of IntouchCX. We’re looking for someone with a multitasking mindset and a passion to meet the needs of both our team members and client-partners. 

As Facilities Administrator, You Will…

• Direct, coordinate and plan essential needs such as reception, security, maintenance, mail deliveries, cleaning, catering, waste disposal and recycling
• Ensure campus meets health & safety requirements and create emergency preparedness plans
• Circulate designated floors to ensure overall cleanliness and security standards are met
• Respond appropriately to emergencies and/or urgent issues as they arise 
• Audit campus branding and work with management to implement appropriate signage
• Support renovations of current spaces to be more in line with brand standards 
• Assist in creating procurements, designing portions and ordering furniture
• Supervise and coordinate contractor work for various projects and follow up on deficiencies
• Manage internal ticketing system and flag Campus Directors on items for final spend approvals
• Manage internal site visit tool to ensure preparation for all visits (badges, food orders, room booking/preparation, tech requirements, etc.)
• Upload contracts and purchase requests for signature approvals
• Be responsible for all transportation logistics for both internal and external clients

As Facilities Administrator, You Have…

• High School Diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• The ability to handle a high volume of work
• Strong time management, organizational and prioritization skills
• An eye for design and exceptional attention to detail
• Proven leadership qualities such as critical thinking and problem solving skills
• Strong communication skills and a love for collaborating with diverse groups of people
• The ability to thrive in a fast-paced, ever-changing work environment
• The flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)