Experienced Collections Managing Coach

As a Collections MC, you will be responsible for leading high-performing collections teams, driving operational efficiency, and delivering exceptional client outcomes. This role requires strong leadership, analytical skills, and the ability to manage people, processes, and performance.

Are you looking for a rewarding career in Collections?
Take the leap into an exciting opportunity with a global business built on amazing people!

We are seeking a motivated, results-driven individual to join our team as an Experienced Operations Managing Coach – Collections. In this role, you will oversee the daily operations of our Collections department, ensuring performance, compliance, and client satisfaction. You will lead and mentor a high-performing team, drive process improvements, and implement strategies to optimize collections outcomes. Your focus will be on fostering a performance-driven culture, ensuring efficient operations, and delivering results that align with organizational goals.

Key Responsibilities

• Lead, coach, and manage collections teams to meet and exceed recovery and performance targets.

• Monitor and analyze collection trends, reports, and KPIs to identify opportunities for improvement.

• Develop and implement strategies to improve processes, enhance efficiency, and reduce delinquency.

• Manage staffing levels in alignment with the Resource Balancing Plan, ensuring optimal allocation of resources.

• Ensure all collection activities comply with legal, regulatory, and company policy requirements.

• Maintain accurate records of performance data, including productivity, quality audits, attendance, and client metrics.

• Build strong client relationships by ensuring professional, results-oriented interactions.

• Champion company core values and initiatives to motivate and engage employees.

• Perform other related duties as required.

Requirements

• 1–2 years managerial experience in Collections or the BPO industry.

• Proven success in driving collections performance and leading teams to exceed targets.

• Strong leadership and coaching skills with the ability to develop team capability.

• Excellent communication and conflict resolution skills.

• Adaptability and problem-solving abilities to respond to challenges and change effectively.

Certificates/Licenses

• Must be able to obtain and maintain the required collection/trace licenses for all applicable jurisdictions (as required).

Why Bill Gosling Outsourcing?

• Canadian-owned company with global offices in North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, and India.

• 70 years of expertise in the BPO and Collections industry.

• A fun, diverse, and engaging workplace that promotes both personal and professional growth.

• Continuous training and career development opportunities.

• A culture built on our purpose: “Making lives better, one connection at a time.”

Connect with us:

• Twitter & Instagram: @bgocareers

• Facebook: Bill Gosling Outsourcing

• LinkedIn: Bill Gosling Outsourcing

• Website: www.billgosling.com/careers

Bill Gosling Outsourcing is committed to equity, diversity, and accessibility. Accommodations are available on request for candidates taking part in all aspects of the selection process.

​Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about! 

CHECK US OUT FOR YOURSELF 

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing  

LinkedIn: Bill Gosling Outsourcing 

Website – https://www.billgosling.com/careers 

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities.  People with disabilities will be treated in a way that allows them to maintain their dignity and independence.   

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.  Accommodations are available on request for candidates taking part in all aspects of the selection process.