Evening Duty Manager

The Evening Duty/Night Manager ensures and assist proper closing down the night operation and contributing to the following day orderly beginning.

Job Requirements:

The following are primary responsibilities but not limited:

• Manager on duty ensures that the Grounds are always clean, lawn well-manicured, plant are attractive and areas free of litter and debris.
• Manger on Duty ensures that Security personnel are always alert and assist with ensuring that all is done with the safety of guests, staff and property in mind.
• Manager on duty for the night operation during the absence of the General Manager and Operations Manager
• Keeping the General Manager and Operations Manager up to date regarding any emergency situation, incident and accident occurrences
• Promptly report any matter of concern to the Management Team
• Ensuring the consistent, smooth, tranquil and safe running of the hotel's operations 
• Ensuring guest and staff safety during shift
• Ensuring that all guests are comfortably and securely accommodated
• Following up at all times to ensure the standards of departments and the hotel.
• Handling guests complaints and provides excellent customer service
• Supporting and directing accordingly the work carried out by the employees while on duty.
• Looking after the wellbeing of the night team while on duty.
• Preparing reports for Management review

The ideal candidate must possess the minimum qualifications and experiences:

• Minimum Associate Degree in Tourism Hospitality Management or Business Administration or a related discipline. 
• A minimum of 3 years as a Manager in a hospitality environment or similar capacity
• Experience with management of guest complaints
• Knowledge of Front Office and Hotel Operation
• Worked in the security industry before would be an asset