Enrollment Specialist

Enrollment Specialists manage inbound and outbound communications to qualify potential clients. They complete intake questionnaires, gather documentation, and package accurate client files for processing driving both client success and business growth.

Job Title: Enrollment Specialist

Work Location: Cazoumar Freezone

Reports to: Onsite Manager | Full-time 

Flexibility Work Hours: 7AM-10PM, 7 Days

About The Role

The Enrollment Specialist is a customer-facing role responsible for connecting potential customers with legal services by managing the intake process from first contact through enrollment. This position requires strong communication skills across multiple channels to engage prospects, verify eligibility and ensure all required documentation is collected accurately and efficiently.

Enrollment Specialists play a vital role in shaping customer experience and driving business growth. Success in this role is measured by the ability to convert qualified leads into active customers, with performance directly tied to both departmental expansion and company-wide success. In addition to a competitive salary, the role offers opportunities to maximize earnings through performance-based incentives.

Key Responsibilities

• Serve as a trusted first point of contact, building rapport and confidence with potential clients from their initial inquiry.
• Proactively manage inbound and outbound communications across phone, email and chat to maximize engagement and conversion opportunities.
• Assess prospective clients’ eligibility by applying structured qualification criteria with precision and professionalism.
• Guide prospects through the intake process, ensuring accuracy, completeness and confidentiality of all information and documentation.
• Leverage approved scripts, rebuttals and conversational techniques to overcome objections and secure enrollments.
• Maintain meticulous records within the CRM system to support seamless case progression and team collaboration.
• Drive enrollment outcomes by consistently meeting or exceeding performance benchmarks for sign-ups, call quality and follow-up effectiveness.
• Contribute to a culture of accountability and high performance by actively supporting departmental growth targets.
• Adapt quickly to evolving processes, client needs, and business priorities in a fast-paced environment.

Core Qualifications & Competencies

• At least 1 year in BPO, sales, retention or customer-facing environments where performance and conversions were key drivers of success.
• Minimum of 4 CXC subjects (including Math and English) or equivalent qualifications, demonstrating strong analytical and communication skills.
• Exceptional phone presence with the ability to build rapport, actively listen and guide conversations with empathy and professionalism.
• Skilled at managing multiple tasks, leads and follow-ups in a fast-paced environment without compromising accuracy or quality.
• High level of accuracy in data entry and documentation, ensuring all intake information and supporting materials are complete and reliable.
• Comfortable navigating CRM systems, internet browsers and Windows-based platforms.
• Must pass a computer competency exam.
• Flexible to work weekends and public holidays while remaining effective in a dynamic, process-driven environment.
• Strong work ethic with strict adherence to schedules, KPIs and company policies, demonstrating accountability and consistency.
• Ability to work self-directed under moderate supervision while contributing to team and department goals.
• Commitment to handling sensitive client information with discretion and in accordance with confidentiality standards.

What We Offer:

• Competitive salary
• Supportive team environment
• Opportunities for career growth and development
• Comprehensive training and continuous learning
• Free Round-Trip Transportation from Downtown
• Paid Training
• Health And Life Insurance Eligibility (After 120 Days)
• Employee Referral Bonus Program
• Potential for KPI performance incentives

Join our team and contribute to creating exceptional customer experiences!